Ticket submission not working

  • Resolved driosa2

    (@driosa2)


    1 year, 1 month ago

    Hello,

    When a new ticket is created, it does not submit it. The wheel stays spinning and it doesn’t work.

    What can I do to solve it?

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Milind Ighe

    (@miliighe)

    Hello @driosa2 ,??

    Thanks for contacting us. I hope you are doing well.

    Please make sure, you have latest version of SupportCandy and all other add-ons. Also, if you are using any cache plugin then please exclude support pages from caching.

    If this does not resolve the issue then it may conflict with some other plugin or theme. You can troubleshoot this yourself by disabling all plugins and activating them one by one. This way you will find the plugin causing the conflict. The same applies to the theme, if you didn’t find conflict with any plugin, try changing the theme and if the issue is gone, it is a conflict with your theme. Please note, that the theme should not be changed directly on the live server, sometimes you may lose settings. I recommend you create a staging site and then check the issue on it.

    Plugin Support Milind Ighe

    (@miliighe)

    Hello there,

    We did not heard back from you regarding the topic you raised. Please let us know if you need assistance.

    Otherwise, the topic will be marked as resolved.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Ticket submission not working’ is closed to new replies.