Ticket Sub Category

I’ve searched this forum for a way to make sub categories for tickets, what I found was this post with a reply saying it’s not possible.

I found it to be possible by doing the following:

Go to Custom Fields;

Click on “Add new”;

Scroll down to “Field Type” and select “Drop down”;
“Field options” will be available now, where you can add a new sub-category on every line

Lastly, edit the “Visibility” section so that it only appears when you select a certain category.
Select the field Category, select the category you want this to be the sub-category of.

I hope this helped you!

The page I need help with: [log in to see the link]