Ticket settings won’t save ticket amount

  • Under Event Ticket Settings > Default Ticket Settings we are supposed to be able to name different kind of tickets (adult, child, etc.) and their prices. I am able to name different ticket types and set the number of tickets available for each type, but I cannot set prices. Whenever I type in a ticket price and click “Save Ticket Defaults,” all the prices revert to $0.00. The same happens when I try to make tickets available on a page.

    I have specified a currency and a PayPal account in Payment Settings. Why aren’t my ticket prices saving?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Joe Dolson

    (@joedolson)

    Are you able to save prices when you create an event?

    What do you mean exactly when you say that the prices revert to “$0.00” – is that the literal information that shows in the field? Those fields should only show numeric information; I’m not sure what would cause a dollar sign to show up.

    Thread Starter moclockl

    (@moclockl)

    You’re right, the ticket prices don’t display a dollar sign or decimal on the Ticket Settings page; they just say “0”. (On the event post preview they show up as $0.00.)

    I am not able to save prices when I create an event post either.

    Thanks very much for your quick response!

    • This reply was modified 6 years, 9 months ago by moclockl.
    Thread Starter moclockl

    (@moclockl)

    Looks like you might have been adjusting something? Now when I’m on the Ticket Settings page, the ticket value does save properly, but when I add tickets to an event page and preview the page they still all show up as $0.00.

    Plugin Author Joe Dolson

    (@joedolson)

    I haven’t changed anything related to this; I did release an update a couple days ago, but it didn’t change anything about ticket settings.

    What values are you adding to the fields, precisely?

    Thread Starter moclockl

    (@moclockl)

    I have tried 6, 6.00, $6, and $6.00, but all revert to $0.00 on the preview of the published page.

    Plugin Author Joe Dolson

    (@joedolson)

    I don’t have any other reports of this, and I’m not really certain what might be going on. Can you send me a support request at My Tickets > Help?

Viewing 6 replies - 1 through 6 (of 6 total)
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