Ticket order stuck on “Pending” status
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Hi,
I have set up a payment method using Stripe in Tickets. Everything seemed to work fine. However, after payment was made (and marked as completed within the Stripe Dashboard), the order is left on “Pending” rather than “Completed”. As a result, the ticket is not sent to the customer. On top of this, since the tickets are still “Pending,” the number of available tickets does not decrease.
How can I resolve this issue? I have talked to Stripe support, and they are convinced it is not on their end.
Thanks in advance!
Merten
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