Ticket not sending to hotmail / outlook

  • Hello, I detected an error, I hope you can help me. In hotmail / outlook emails, the tickets that are purchased do not arrive. It is the only email service that has happened to me. Of the two emails that arrive, the invoice and the ticket, only the ticket does not arrive, the invoice does. I have done the test in several hotmail/outlook email addresses (after several clients communicating that they have not received the tickets) and none arrives. It’s not in spam, junk, not in other mail, not in inbox, not anywhere. Only the invoice mail arrives, not the mail with the ticket.
    I’m using the latest version pro an free of Eventin, and Hostgator.
    Thank you.

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  • Plugin Support A Zaman Sagor

    (@azamansagor)

    Hi @cmultimedios,
    Thank you for contacting us and I’d be happy to assist.
    This is not supposed to happen. We are sincerely sorry that this happened to you.
    We use the default wp_mail function of WordPress, which uses the PHP Mailer to send emails. For security reasons, the hosting provider disables the PHP Mailer often by default, which might happen to you.
    You may try using a third-party plugin “WP Mail SMPT” for enabling the SMTP configuration. If that doesn’t work, ask your server admin to check if your server’s SMTP is turned on or not.
    After trying all these things, if your problem is not solved, then follow our PINNED post and reach us so that we can help you with additional steps.
    Hope you understand. Thanks for being with us.

    Good Day!
    Best Regards

Viewing 1 replies (of 1 total)
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