ticket not being created

  • Resolved [email protected]

    (@joshaxessnetworkcom)


    5 years, 5 months ago

    I am using Contact Form 7 and pretty much copied all the settings as shown in the examples but tickets are not being created when the form is subnmitted. Do i need to do anything on the Server side to use the .json file? I enabled the checkbox to log entries and that’s not creating anything on the admin panel either.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author SCAND

    (@scandltd)

    Hi.

    Just activate ‘Enable logging’ option in the Settings page, then try to create a new ticket again and send the log to [email protected], please.

    Thanks.

    Best regards,
    SCAND Team

    Thread Starter [email protected]

    (@joshaxessnetworkcom)

    Thanks, but I don’t see where that log is being created. I have checked the box on the OS Connector plugin to enable logging but I don’t see anywhere in the OSTicket settings to enable that if its possible.

    Can you advise or let me know where to view that log?

    Thread Starter [email protected]

    (@joshaxessnetworkcom)

    Just emailed you.

    Thread Starter [email protected]

    (@joshaxessnetworkcom)

    The guys at Scand helped me out getting this resolved.

    We checked the logs and found that no ticket was being created because “no file exists” on the error. Tried several options related to file attachments with no luck. They ended up finding some articles related to server settings and similar issues with OSTicket.

    There was a server setting on our end that I never would have checked into. We were running PHP FastCGI and when that was set back to regular CGI things worked great as expected.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘ticket not being created’ is closed to new replies.