“Ticket” menu disappearing

  • Resolved catbreeders

    (@catbreeders)


    1 year, 6 months ago

    Hi There,
    I have just installed your plugin, and followed the installation guide. I am the only agent at this time, and have done 3 test tickets to ensure everything is working correctly. I can see there are 3 pending tickets… I even get a “ticket” submenu option under the “Support” menu – but when I click on this it tells me “Sorry, you are unable to access this page” and then the sub-menu disappears completely. I have triple checked everything and cannot find anywhere in the settings that would be causing this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Milind Ighe

    (@miliighe)

    Hello @catbreeders,

    Thanks for contacting us.

    Please make sure, you have added yourself as an Agent. Please go to Dashboard > Support > Support Agents > Agents > Add New > Add yourself as an agent.

    Now check the issue and share the outcome with us.

    Thank you.

    Thread Starter catbreeders

    (@catbreeders)

    Hi Milind,

    Yep – checked that – I am the only agent on the list and I am noted as “Administrator” …. or do I need to add myself as Agent also?

    Thread Starter catbreeders

    (@catbreeders)

    I deleted myself as administrator and re-created the agent and now I can accesss Ticket menu ??

Viewing 3 replies - 1 through 3 (of 3 total)
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