Ticket Import from Microsoft Exchange IMAP

  • Resolved seanperryman

    (@seanperryman)


    6 years, 11 months ago

    I have set up an email account ([email protected]) on my local Exchange server, and I’ve been able to point WSDesk to it and get it to save (using [email protected]). I’ve verified that emails I send to the support@ address are showing up in that mailbox, but I cannot get them to import into WSDesk. Is there a log setup somewhere I can be looking at to troubleshoot this?

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi,

    You can enable the email debug log in the email settings and the error log will be found in the regular php error log fine, usually named as error_log

    Regards,

    Thread Starter seanperryman

    (@seanperryman)

    It appears that it just isn’t running whatever recurring task/cron is required to import. When I look at the debug log I do not see anything pertaining to connecting to the IMAP server or anything of that nature.

    Thread Starter seanperryman

    (@seanperryman)

    Just added in a WordPress error log viewing program and came up with this:

    PHP Notice: Unknown: Kerberos error: No Kerberos credentials available (try running kinit) for [192.168.1.12] (errflg=1) in Unknown on line 0

    (This was not in the php error log previously). This is something I can research. I will post the answer when I solve this problem.

    EDIT: I am going to take a guess that I don’t have basic authentication available on my Exchange server. Checking into that now.

    • This reply was modified 6 years, 11 months ago by seanperryman. Reason: Quick Update
    Thread Starter seanperryman

    (@seanperryman)

    Looks like it is a problem with IMAP having the Kerberos module installed by default, which apparently upsets Microsoft Exchange. Here are some links to instructions on how to fix it. A side note, these did not work for me as I am using Ubuntu as my server platform instead of CentOS. If you use CentOS (or RHEL) you should be fine.

    https://forums.kayako.com/threads/fix-kerberos-error-on-email-parser.29626/
    https://forums.kayako.com/threads/email-parser-imap-mail-queues-with-microsoft-exchange.30951/

    Hi @seanperryman,

    Thank you for the information. Let us know if you have any queries.

    Regards,

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Ticket Import from Microsoft Exchange IMAP’ is closed to new replies.