Ticket History

  • Resolved gitmsadmin

    (@gitmsadmin)


    7 years, 3 months ago

    Hi

    How can the person that submitted the ticket see a history of all the conversations for a ticket?

    Thank you

    Perry

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  • Hi Perry, WordPress Admin -> WSDesk -> E-Mail -> Support Email (Outgoing) -> Enter your agent reply mail format.
    You can use the short code [conversation_history] in the mail template to show the history of all conversations.

Viewing 1 replies (of 1 total)
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