Ticket Delay

  • I really liked the plugins I am using, but the time to attend to tickets is very long.
    Aside from the delay, I have no feedback from the development team after any feedback from them. I am lost with the problems I reported, waiting more than a week for the return with the store in production and with the plugin showing a problem. I only had a first response saying that the team would contact me, after that much delay and waiting without feedback on what can be done or what will be done.

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  • Plugin Author WPClever

    (@wpclever)

    Hi @goncalo-cruz,

    So sorry for the lack of on-time response and support. We’re having very heavy workloads on the support forum so the working speed is very slow. We truly apologize for any inconvenience caused to you and your store.

    Since this forum is for supporting the free plugins, we couldn’t discuss the issue here. You can create a nee ticket and point the ticket no to our customer support, they will help you check the progress and remind our developers.

    Best regards.

    The same thing happened to me

    Ticket opened in support, nothing happens !!!
    License bought !!! but no support!

    I wait and wait ….

Viewing 2 replies - 1 through 2 (of 2 total)
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