Ticket count is double from actual sold tickets

I trust you are on the latest version of the pluging (2.2.0) and FE Admin (4.2.0).

Please post screenshots from the tickets sold overview, the event details and the details of every ticket type.

Hi,

Thanks for your fast response on my request.
The situation itself is not very urgent for me, I can manage easily around the issue, but I thought you might want to know this.
I am indeed on the latest versions of both the plug-in and the FE Admin.

Below are the screenshots you requested. The language of the contents is in Dutch, but I guess that doesn’t matter.

We tested an identical environment and it worked fine.

To see what is actually going on, the first step is to look at the contents of the events MySql table. Assuming you have access to the backend MySql database, you can do an export of the “fe_events” table using PhpMyAdmin and send us this file.

If you do not have access to the MySql backend, please use the “Tools” menu and “Export events” to export all three events and send the zip-file.

Thanks for your response.
I have exported the fe_events table from MySql into a sql file.
But since it contains real-time information from events currently running, I do not like to share it through this forum.
Can you provide an email adres or alternative method to share it directly with you?

Thanks again,
Frans

You can use this temp emailadress: [email protected]

Thx for the file. The problem has been identified. You made a small configuration error in the “Stock” screen of the “Basic settings”. You have specified the event itself as a linked event. In your case, you should not use linked events. Select “No connected event” from the dropdown field.

We will issue a warning in the next patch release (2.2.1) if you use the exact same event as a linked event.

See docs for linked events

Thanks for your quick action and response.
I have made the correction you recommended. The counts are still double, I guess the change will only be effective for new orders from now on?

When setting up fast events initially, I found one small error in the documentation.
In the section “Order Pages” of the documentation, the short codes shown state :
[fast_event group=”OpenAir”]
However that didn’t work, it should have been
[fast_events group=”OpenAir”]
(Plural for events).

Thanks again and regards,
Franstrein

You can correct the double counts by going directly to the events table and update the ‘sold’ field accordingly.

Thanks for pointing out the shortcode spelling issue. We have released an updated version.

Enjoy your events.