Ticket Commerce Doesn’t Work

Hi @calyweb,

Thank you for reaching out to us! I hope you’re doing well and I’m sorry to hear that you’re having trouble setting up Tickets Commerce.

I can see that the problem is happening when you’re being redirected to the Attendee Registration page. Can you please share the versions of Event Tickets and Event Tickets Plus with me?

If you use the Attendee Registration Modal (You can enable it on Events > Settings > Tickets > Attendee Registration) is that error still there?

Best,
Juan.

Hi,

Yes i already tried with the default model and i have the same error
Events Tickets : Version 5.2.1
Events Tickets Plus : Version 5.3.1

Thanks for your help

Hi @calyweb,

Thanks for the follow-up and for sharing the information with me.

Apparently, you’re using the old tickets views and that could be the reason why this is not working for you. Can you please enable the new tickets experience under Events > Settings > Display?

Please let me know how it goes.

Best,
Juan

Hi,

So i activated it and it works, but now i’m stuck on the next step with an error message as you can see here : https://ibb.co/dMfbHjT
My settings are okay as you can see here too : https://ibb.co/qp436qJ

Do you have an idea ?

Many Thanks

Hi @calyweb,

Thank you for the follow-up.

I tried to reproduce the issue both locally and on your site and I couldn’t. If I go to your site, add a ticket for the page you shared previously and I proceed to checkout then the PayPal button is showing up: https://cloudup.com/ch4aLV0VdFs

Could you please check again?

Best,
Juan.

Hi,

Sorry i forgot to tell you that it’s happening when you click on the paypal button ??

Thanks

Hi @calyweb,

Thanks for the follow-up.

I understand. Can you please check that you’re not on Test mode? You can check if you’re on test mode by going to Events > Settings > Payments. One thing to note is that after the test mode is changed, the connection must be done again.

We’ve been trying to reproduce your issue and we couldn’t.

What I’d ideally recommend you is to:

– Clear transients.
– Be sure that you’re not on test mode.
– Re-connect with PayPal.

Please let me know how it goes.

Best,
Juan.

Hi,

I tried all your steps, event with disable all the plugins and templates and only keep Event tickets but it’s still not working …

Please find my settings :
https://postimg.cc/vxmLNQjz
https://postimg.cc/xchy6VPv
https://postimg.cc/GHHxPmv3

Many thanks for your help

Hi,

Do you have an idea on this problem ?

Many thanks !

Hi,
I stil have no news on my problem, can you help please ?
Many Thanks

Hi @calyweb,

Thanks for the follow-up and sorry for the delayed response.

We’ve recently released a new version with a patch that might help resolve your issue. I’ve been checking and I still can’t reproduce your issue.

Can you please confirm if this is still happening with the latest version of Event Tickets?

Thank you,
Juan.

Hi @calyweb! This thread has been inactive for a while so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up and we’d be happy to help. ??