Ticket Code

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  • Plugin Author SupportCandy

    (@supportcandy)

    Do you mean Ticket ID? please elaborate more on this so that we can understand the requirement.

    Thread Starter maynor96

    (@maynor96)

    I mean add a custom field to the “New Ticket” form that is called: “Support Code”, the value that the user enters in that field must be evaluated via API to validate if the user has for example: “Support hours available. ” If the value passes the check then the ticket is created

    Thank you very much for your attention

    I remain attentive to your answers

    Thread Starter maynor96

    (@maynor96)

    Here I created the field: https://drive.google.com/file/d/16xbcyfoMYC54G4IS0CpLYDwNuCM4Sv0q/view?usp=sharing

    I need to validate the data that the client enters, if the data is valid then the ticket is created, otherwise it shows an error message

    I would greatly appreciate your help.

Viewing 3 replies - 1 through 3 (of 3 total)
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