Ticker not scrolling

  • Resolved musexplat

    (@musexplat)


    1 year, 7 months ago

    I don’t know what happen, maybe it’s something related with another plugin. Last week ticker was working OK, but today it’s not scrolling, and it doesn’t change even I change the settings.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Realwebcare

    (@realwebcare)

    Hello musexplat,

    I’m sorry to hear that you’re experiencing trouble with the ticker. To address the issue you’re encountering, I recommend updating the plugin to the latest version, which is 1.2.8. This update includes important improvements and bug fixes that could resolve the scrolling and settings issue you mentioned.

    Please go ahead and update the plugin to version 1.2.8 and let me know if the problem persists. If you encounter any further issues or need assistance with the update, please don’t hesitate to reach out. We’re here to help ensure your ticker is running smoothly.

    Best regards,
    Realwebcare Support

    Thread Starter musexplat

    (@musexplat)

    Thank you for your answer. Unfortunately, the plugin is updated and it keeps not scrolling. In fact, I just noticed that the only Ticker Animation Type that works is Scroll (with the issue that I mentioned). But when I change it, for instance to slide, the ticker disappears. Looking forward to your response.

    Thread Starter musexplat

    (@musexplat)

    I just solved! The plugin Page Optimize installed automatically by WordPress was the problem, I disabled it, and it worked. Thank you for everything.

Viewing 3 replies - 1 through 3 (of 3 total)
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