Thus plugin deleted pictures from the website

Hi @essexinteractive,

I’m sorry to hear about your negative experience with Optimole. Your feedback is very important to us, and we take such concerns seriously.

I noticed from your review that you may not have contacted our support team before posting. We highly encourage our users to contact us with any issues, as this often allows us to resolve them quickly and efficiently. I understand the frustration that can arise when things don’t work as expected, and I assure you that we are here to help.

Could you please provide more details about the issues you encountered, such as the specific configurations of your sites or any error messages you received?

Please let us know how we can assist you further and work towards turning your experience around.

Hi Stefan,

I used the plugin across multiple websites, and because the allowance was used up the images disappeared from the websites. So i deleted the plugin across the sites but still the images would not reappear.

For example on this website: https://www.shutterblindschingford.co.uk/

I researched on forums with people complaining of the exact same issue, and it seemed your support was no help for them either. You keep pointing people to an article on your website – https://docs.optimole.com/article/1323-cloud-library-browsing#rollback

which does not explain clearly how to put the images back to your own server. After finding the setting, the images still did not return. They have been completely removed from our server and so appears yours. I just had to spend half a day replacing images throughout the website.

Hi there,

I’m sorry to hear about the issues you’ve experienced with our plugin. We truly appreciate your feedback and the time you took to bring this to our attention. Let me guide you through the steps to resolve the image issue you’re facing:

1. Visit the Updated Documentation: It appears the link we previously provided may have been outdated. Please visit our new guide on transferring images back to your server here: Transfer Images to Your Server.
2. Export Images: If you prefer to manually download and re-upload the images, you can use our export tool, accessible here: Export Images from Optimole Cloud. This tool will allow you to download all your images in one go.

In both articles, you will find detailed, step-by-step instructions. These should guide you through the process of either transferring or exporting your images smoothly.

If you encounter any difficulties or have questions, please do not hesitate to reach out to our support team. We’re here to help and ensure that your experience with our plugin is as seamless as possible.

We apologize for any inconvenience caused and thank you for your patience as we work to resolve this issue.