Thumbs not created?

  • When I try to update an image, the thumbnails are not replaced. I have seen this message in the logs. 

    "PHP message: PHP Warning: is_dir(): open_basedir restriction in effect. File(/u/thumb) is not within the allowed path(s): (/var/www/vhosts/site.com/:/tmp/) in /var/www/vhosts/site.com/httpdocs/wp-content/plugins/enable-media-replace/build/shortpixel/replacer/src/Replacer.php on line

    I don’t know why tries to access a directory with the image name, my image is actually called thumb. My upload folder is u/ It seem to try to access an absolute path.

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  • Plugin Support Gerard Blanco

    (@sixaxis)

    Hi andreios,

    Thank you for your message. We’re sorry to hear about this problem. ??

    In order to help you troubleshoot this, it would be helpful if you could provide us with some additional information, including:

    • Your site information. Please navigate to Tools > Site Health > Info, click on the “Copy site info to clipboard” button and paste the information in your reply.
    • Screenshots of the Enable Media Replace settings you choose when replacing the image.

    We look forward to working with you to resolve the issue.

    Thank you.

Viewing 1 replies (of 1 total)
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