Thumbnails not downloading

Please see the “Support Info” tab of the plugin, and FAQ#100 in the documentation. This submission contains insufficient information for me to guess what’s wrong on your site.

Since it’s been 2 weeks and I haven’t heard from you, I’m going to close this ticket. Please feel free to follow up if it’s not resolved.

Sorry I’ve been away and I can’t get to Faqn #100 because I get the error message “Error establishing a database connection”

Yeah, my webhost is down right now – I’ve been on the phone hassling them over it all day… ?? Hopefully back up soon. Here’s their status: https://forums.hostgator.com/06-01-2016-14-30-gator4077-t342596.html