Thumbnails not appearing

  • Resolved NicoParis

    (@kaiso99)


    7 years, 7 months ago

    Hello,

    I’m testing this plug-in. Seems to work fine…except that videos thumbnails don’t appear. There’s only a grey background square behind the title’s video ?

    Do you have any ideas of what’s wrong?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

  • Dear NicoParis,

    Thank you for contacting us,
    Will it be possible to have your website link?
    In the case, if you do not want to publish your website here, please, contact us directly on our website which is Huge-IT.com by using this contact us form https://huge-it.com/contact-us/

    We will be happy to check everything and assist you.
    Regards,

    Thread Starter NicoParis

    (@kaiso99)

    Ok, I send you an email with the link right now.
    Thank you for your quick answer !!!

    Dear NicoParis,

    Please, be kindly informed that our support department has already replied to your email.
    In the case, if you do not see the email in the inbox, please, check the spam folder as well.

    Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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