Thumbnail rotation

Hi, while you’re waiting for a formal response from support, as a fellow user, I thought I would ask if you have double-checked that you have cleared all caches (server, browser)?

It seems odd to me that the bulk edit shows it change and the thumbnail works, but not showing correctly in the page. The only time I have seen that happen is if a caching program wasn’t flushing…

Just a thought…

Paul
aka PolyWogg

I never used to have caching issues. It only just started with the last upgrade to NextGen. If I even try to change the thumbnail from a 240 X 160 image to 150 X 150, my whole server crashes when loading the page. If I wait long enough and refresh the browser, the thumbnails load after about 5 tries…..

Something is going on in the background causing huge issues to my GoDaddy host server….

Support may have a more formal answer, but I would try disabling your hosting cache and see if it refreshes faster. I’m noticing a lot of wonky issues with caching after the upgrade of WP itself, not NGG. A number of plugins are not playing well with caching, where for example I have to actually PUBLISH the page in order for some basic block changes to go through. So I’m not sure it’s an NGG issue so much as the last WP tweak.

But if you temporarily disable your caching, you’ll see if it still throws errors.

P.

I also have this issue. Started using it afew days ago. Amazing plugin. But this rotation thing is annoying.

Its the same issue on the admin console when editing galleries and also same on the live website pages. The image shown in slideshow view has a different rotation than the image in thumbnail view.

Ive literally just rotated over 1,000 images to find out it didnt work ??

Same Problem since last Update. Not possible to turn picture or preview.
https://ginter.ch/wordpress/?p=4031
Every time after updates again other problems with the images.

Is there anyway to install a previous version of the plug in that doesn’t have the issue?

I’m going to have to use another plug in otherwise so I can get the issue resolved.

Such a shame as the plugin is great and exactly what I needed.

Support is running a bit slower than normal these days (likely pandemic related), but have you tried disabling your other plugins and your cache? I’m updated for WP and NGG and it works fine on mine. Not something I usually need to do as I pre-process my pics to make sure everything is sorted before it uploads for all my metadata, but I tested it just to see for your post, and as I said, it worked fine for both thumbnail and main picture.

Out of curiousity, are you also running All-in-One security? I find there’s an intermittent conflict with it, but disabling and re-enabling it usually sorts it out for me…

Paul

Yeah, NGG Support has been running slow or non-existent these days. Not sure why.

Paul, what intermittent conflict you ran into with AIOWPS? How did you find out it was it causing the problem? I ask, because I use it too, just try to be proactive.

So there was one post a few weeks ago, including by the AIO developer, where there was a very specific conflict. I didn’t have that one oddly enough.

Mine is weird. About two months ago, people were noticing that they would create a block, they could insert the Gallery but afterwards, they couldn’t re-edit it. Or if they went back to an old gallery, they could see the “edit” or “delete” buttons, but couldn’t edit it. At the time, I wasn’t doing much new with galleries, so I ignored it, just noted in passing (I follow all the NGG posts for info, mostly).

Anyway, I had the error about six weeks later after everyone else’s problem had been fixed. I even use the Plus version, so I shouldn’t have had a problem still, but it looked the same. I couldn’t edit.

So I did the basic problem-solving loop:

a. Switch themes to see if the problem persists (it did, so not a theme conflict);
b. Progressively disable plugins (of which I have about 40) and keep checking as you go. I disabled my AIO-WPS last, and suddenly it worked again. I slowly re-enabled every other plugin in the list, all 39, and it still worked.

So definitely AIOWPS, right? Except when I reenabled it, it was STILL working again. I wrote it off as a glitch.

Fast-forward about six weeks, both updated (WP and NGG), and again, same problem. I couldn’t edit. This time, I was more strategic:

– NGG doesn’t work with everything enabled
– I *just* disabled AIOWPS, NGG works;
– Re-enabled AIOWPS, NGG still works.

WTH? My impression is that when NGG updates, something is “blocked” by AIO. If I disable it, run NGG, it seemingly “sets” something, everything works. Then when I reenable AIO, it still runs. That’s the only thing I can imagine. Unfortunately, with all the settings in AIO, it’s hard to know WHERE the problem might be. Next time I update NGG and get the error, I’m going to slowly disable “parts” of AIO to see where the conflict might be. I’ve been in touch with the AIO developer, and he’s open to any narrowing down I can do, so we’ll see if I find something. It’s not aggressive, seems to only happen after updates, and easily fixed (disable, reenable AIOWPS), but it’s a puzzle. ??

Paul
aka PolyWogg

Interesting. I use NGG Plus with AIOWPS running. I am on the latest versions and have not encounter the problem. May be it is some setting in AIOWPS that cause it. Will get an eye out on this. Thanks for sharing.

I can reproduce this problem; it appears our last release broke how we automatically rotate images with the EXIF Orientation tag so that the image is upright before removing that tag. At the time only Safari displayed images correctly, now Chrome does as well but I believe Firefox will still show images without honoring the Orientation tag.

I’ve added this to our bug tracker, and I will make sure that it’s part of our next release! My apologies to everybody with this issue; I did lots of EXIF metadata testing for our last release but neglected to test this one scenario.

I have the same problem since last update.(Chrome).

Thanks for your responses so far, much appreciated.

I have no plugins installed, ive tried many different themes including the default one.
I have tried different browsers, tried deactivating and reactivating.

Issue still present. This also isnt working in chrome for me. Even when i remove and reupload an album its still messing the rotation up.

If/When this is fixed in the next update, is it likely to fix the issue without me needing to re-upload all the galleries or am i likely to have to do that?
(i have already uploaded over 40 galleries before i noticed this so if thats the case i may wait.) If i have to start again i might have no choice than to use another plugin.

As i only just set this up it isnt possible is it i am missing some required componant in the background of WordPress is it? I had to enable the GD in the config for it to work. Its been afew years since ive worked with wordpress so not as clued us as i used to be.
Thanks for your time,

• This reply was modified 4 years, 2 months ago by msmith119.

I’m so sorry for the inconvenience @msmith119. I’ve fixed the issue this morning I believe and it will be included in the next release.

The core issue is that images were being rotated so that they would appear correctly without the EXIF Orientation tag (which not all browsers support) but that tag remained causing some browsers to display those images rotated anyway. As part of my fix I’ve added a new option to the Manage Gallery page’s “Bulk actions” dropdown which will just remove that Orientation metadata from all of the images selected.

That will mean some minor hassle for you to go through each gallery, select all the images, and run that operation, but it’s at least better than having to create new galleries and upload it all again I hope!

Hi @benjaminowens,

Thank you so much for your work and time spent resolving this issue and responding to this thread. Appologies if my last comment came across as abrupt or direct. This was not my intentions. Ive been dealing with some issues at work and I sent that before I had, had time to calm down from the frustrations at work.

I was trying to set my new site up as a distraction from work and something to enjoy doing. After all I have over 55,000 photos!!! which I am sorting through haha.

Really appreciate that you’ve been able to fix the issue and also put a feature in which will resolve the issues on the gallery’s ive already setup. Im sure there are probably others in the same boat too.

Do you know when to expect the next release to be published? (Guess there’s no rush as I can continue uploading and just ignore the photos which are rotated incorrectly for now and fix them later.

Its great to see there is a great support team behind the plugin which gives confidence in using it going forward.

Thanks to everyone for their help on this thread which I kind of hijacked haha.

Cheers,
Matthew Smith