Thumbnail Orientation Incorrect

  • Resolved James

    (@jmdesignsolutions)


    1 year, 1 month ago

    Hi Kyle,

    I’ve got your plugin working nicely on my development site apart from one small issue which I hope is easily corrected and is just a setting I have configured incorrectly.

    When I upload a portrait video it gets converted correctly and a thumbnail is automatically generated correctly but the orientation is wrong. Whilst the video is portrait the generated thumbnail is landscape. It’s as if the video has been rotated 90 degrees clockwise.

    Any ideas where I’m going wrong?

    Many thanks,

    James

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Kyle Gilman

    (@kylegilman)

    Portrait / vertical videos that are made on mobile devices are actually recorded in landscape mode and have metadata embedded in the file that tells whatever software is decoding the video that it needs to be rotated on playback. Usually FFMPEG detects the rotation metadata and automatically applies it. Older versions of FFMPEG didn’t do that and I’ve spent a lot of time dealing with the idiosyncrasies of video rotation metadata. Can you email me a link at [email protected] to a video file that’s causing problems? Also, try enabling “Test video rotation” at the bottom of the “FFMPEG Settings” tab of the Videopack Settings page. Copy all of the FFMPEG test output and send it along with the video.

    Thread Starter James

    (@jmdesignsolutions)

    Hi Kyle,

    Thanks for the reply, I really appreciate it. I’ll send that email now.

    Many thanks,

    James

Viewing 2 replies - 1 through 2 (of 2 total)
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