Thumbnail image on mobile is missing

Thanks for the feedback!

Would you mind describing the steps to recreate this? The more detail the better! We can try recreating the situation on our end and figuring out what’s up.

Hi,

In the seting:
– Stateless
– Rewrite URL: enable
– Delete GCS file: enable
– Organization: enable
– Cache-busting: enable

I only run the option:
– Regenerate all stateless images and synchronize Google Storage with local server

Compatibility:
– Dynamic Image Support: enable
– Advanced Custom Fields Image Crop Addon: enable

Before activate the plugin with these options, the gifs thumbnail from posts still appear on mobile. After these steps, the gifs thumbnail don’t appear anymore.

Thanks

@ronalddts It’s working for me on Chrome browser of Android Oreo.
Which browser/phone you tested on?
And the GIF is actually video.
https://www.awesomescreenshot.com/showImage?img_id=3191965

• This reply was modified 6 years, 9 months ago by Alimuzzaman Alim.

I tested on Safari (iphone7/ipad).

And yes, for small mp4 vids, my web show them into gif type (no conversion).

I cant see your screenshot. Can you please check it?

Thanks

Here is the screenshot.
https://drive.google.com/file/d/14mbeDWnaqAbV0Txs9HWOw27amQvJDsVF/view?usp=sharing

This is so weird. These are devices that I tested
– Ip 4-7 (safari, chrome, firefox, opera)
– Ipad (same)
– Android emulator (chrome, firefox)

None of that can see the thumbnails

Do you have any ideas?

Hello @ronalddts

Tried to replicate your issue on my mobile device, which is Samsung S3. I noticed just word GIF instead of the GIF – https://screencast.com/t/UuuDfQWp2

But after I clicked on that word, video start showing itself
https://screencast.com/t/UuuDfQWp2

Do you have the same behavior? Can you provide screenshots?

Regards.

Hi,

I have exactly the same behavior as yours. Normally, there will be thumbnail with the word gif. When apply all the stateless options as I mentioned, the thumbnail is gone.

Thanks

@ronalddts Do you set the thumbnails manually?
Can you show me a version where thumb working? It will be better if I can access both same time.