Three products won’t sync

  • Resolved germars

    (@germars)


    1 year, 7 months ago

    Hello, I created 15 products and synced them all from square to WooCommerce. They all showed up but my client asked me to change the images in a couple of them. When I synced them again, I am missing three of the products. I’ve checked the SKU numbers, they are ok. I didn’t do anything apart from alter the images. I cannot figure out why they won’t update and show on the site. They did originally.
    WordPress, woocommerce and square are all up to date.
    A question though, two of the three have variations, but they are really two different coloured wine goblets. When I create these, only the two variations have SKUs, is that right? I have inventory in each of these. Other products that also have variations seem to be fine. And I can still have a main image and then an image for each of the variations?

    I can give you the Sytem Status Report, but for some reason when I went to the logs, I scrolled down to look at it and it disappeared and now I don’t have any logs. Very strange. I didn’t delete them, was only looking.

    I had also set the number of items to 19 somewhere, but now I cannot find where that was anywhere.

    Thank you for your help.

    Mary

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Viewing 6 replies - 1 through 6 (of 6 total)
  • Saif

    (@babylon1999)

    Hello @germars,

    Thank you for reaching out!

    Could you please attach some screenshots so we can try replicating the issue?

    A question though, two of the three have variations, but they are really two different coloured wine goblets. When I create these, only the two variations have SKUs, is that right?

    I’m not sure if I understand that part properly, but if you’re asking if all variations need to have a unique SKU, then you’re correct. :?)

    I also trust you checked the sync guide at https://woocommerce.com/document/woocommerce-square/sync-settings/#section-5.

    Look forward to hearing back from you.

    Thread Starter germars

    (@germars)

    Thank you for looking at this. I’m going to include a screen shot of the categories and what is in them in Square/Woocommerce and what is showing in the preview for Divi/woocommerce, and then if you go to https://firingtimepottery.com/online-products/ you can see that only 12 show up. It seems to be the last three items which makes me think it is something about page numbers and items per page.
    I changed the number of items per page (somewhere, but I can’t find it now) to 18 at one point, thinking that may put them all on one page, but it didn’t, so I changed it back to 12, but I’m not getting the pagination now, and I don’t know where to find that either (if that is the issue)> Maybe I”ve done something so the last three (coincidentally) don’t show up?

    The other question was this (as I got myself a bit confused): If I create a product of the wine goblets, for example, I have two types one green and one blue. I’ve given those two variations SKU numbers, but there isn’t an sku for the overall product, right? You’ll notice in my list of items in Woocommerce that some items don’t show SKUs but they do have them in the variations if you open them up.

    Thank you for looking at this for me. How do I attach screenshots? Do I have to upload them to my website for you to see them?

    Thread Starter germars

    (@germars)

    Hello again, I’ve created a page with the list of products (in the category of online-products) as seen on Square,
    – another one with the items in WooCommerce
    – a preview image of what I see in the Divi/WooCommerce preview
    -and finally, what it showing on the site.

    https://firingtimepottery.com/square-woocommerce

    As I mentioned, I think it’s something to do with the pagination, but I can’t find where that is to see if it is on or off. And maybe you have another idea of why I can’t see those three items?
    Thank you.

    • This reply was modified 1 year, 6 months ago by germars.
    Saif

    (@babylon1999)

    Sorry for not mentioning this previously, you can upload the screenshots to something like Snipboard.

    Just to confirm, are the products being synced over to the back end in the All Products tab?

    If so, then all is good. The way the products are shown in the front end is determined by your theme and page builder. :?)

    I did a quick tourn in your site and seems like this is the WooCommerce-generated archive page: https://firingtimepottery.com/product-category/online-products/

    The page you attached https://firingtimepottery.com/online-products/ is a custom page, so I’m not really sure why it’s not including all the category items.

    If it was made with the Divi builder, you can get in touch with their support about this at https://www.elegantthemes.com/contact/

    Let us know if I misunderstood your request.

    Thread Starter germars

    (@germars)

    I keep seeing questions online about turning on and off the pagination. But the pagination section under woocommerce-settings-products doesn’t exist on any of my sites, DIVI or otherwise. I think this is the issue. Is that option somewhere? I can’t find it. I really think that this is the problem.

    Hi there @germars ??

    Thank you for reaching back, elaborating further on this!

    I keep seeing questions online about turning on and off the pagination. But the pagination section under woocommerce-settings-products doesn’t exist on any of my sites, DIVI or otherwise. I think this is the issue. Is that option somewhere? I can’t find it. I really think that this is the problem.

    Just to clarify, are you able to see all products in the screen at WordPress > Products > All Products (including the three you report missing), or otherwise?

    While investigating the site’s System Status Report (SSR), it appears that the product count is 46 (instead of the 15 you are reporting), and the product variations count is 47.

    Based on your comments about pagination, I understand that the issue at hand is products being available in the back-end but not displaying as expected in the front end. Could you clarify if that is the case, or otherwise, please?

    Looking forward to your response, cheers!

Viewing 6 replies - 1 through 6 (of 6 total)
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