thousands of images disappeared!!!!

  • Resolved aghezz

    (@aghezz)


    5 months, 3 weeks ago

    A real disaster happened with the Optimole plugin, thousands of images disappeared after Optimole blocked the account for “over quota”:

    “Your account has been disabled due to exceeding your quota. All images have been redirected to the original non-optimized URL. Please upgrade to reactivate your account”

    I attempted a restore using the “backup express” plugin, but the images are not there! I also downloaded the weekly backup from the site, but the images are still not there! Many pages have links with images that point to an optimal address and are therefore invisible!

    The images were not redirected to the original URL at all, but literally disappeared from the site! They do not exist anymore! I’m advised to upgrade “to reactivate my account”, but why should I pay after suffering such damage? This is all wrong!
    [ redundant link removed ]

    The page I need help with: [log in to see the link]

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  • Plugin Support Kush

    (@kushnamdev)

    Hi @aghezz

    If you haven’t uploaded any images to Optimole, they won’t be removed from your site because Optimole doesn’t affect your original images. Removing Optimole is simple. After uninstalling the plugin from your WordPress dashboard, it shouldn’t affect the display of your images. You can find more information about this process at?https://docs.optimole.com/article/1019-will-the-original-images-be-deleted.

    But if you are experience the issue with images not appearing then it might be because you offloaded them to optimole, and as you mentioned the account is suspended due to exceeding the free account quota, then the images will show a 404 status as the account quota exceeded. Let me guide you through the steps to resolve the image issue you’re facing:

    1. Visit the Documentation:?Please visit our guide on transferring images back to your server here:?Transfer Images to Your Server.
    2. Export Images:?If you prefer to manually download and re-upload the images, you can use our export tool, accessible here:?Export Images from Optimole Cloud. This tool will allow you to download all your images in one go.

    In both articles, you will find detailed, step-by-step instructions. These should guide you through the process of either transferring or exporting your images smoothly.

    If you encounter any difficulties or have questions, please do not hesitate to reach out to our support team. We’re here to help and ensure that your experience with our plugin is as seamless as possible.
    We apologize for any inconvenience caused and thank you for your patience as we work to resolve this issue.

    Best regards

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