“This value must be greater than or equal to 1” error with Stripe

Hi @altimac,

Sorry to hear about the issue noticed. I could replicate the issue on your website. I’m afraid this might be more of an issue with the form configuration which we could better tell if you could share the form export.

Possible to share the form export, so that we could check the form on our side and have a better idea regarding the issue noticed?

Please check the following doc on how to export a form:
https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

You can share the export file via Google Drive, Dropbox or via any such cloud services in the following reply.

We are looking forward to your response.

Kind Regards,
Nithin

Thanks so much, Nithin. I have exported the form to my Amazon cloud server:

https://media.altimac.com/forminator-subscribe-form-export.txt

I think I may just be missing something about how the radio or select is set up, then used in the price/calculation field, which is then used by the Stripe field. Also not clear on whether I need to create six “plans” in Stripe for my six subscription levels, or whether I only need one, but I am sure when you are able to view the form export it’s probably something very simple. Thanks again for the quick response.

Hi @altimac,

Thanks for sharing the export. On further testing, the issue is more related to the value added to the Select field.

Seems like you just copy and pasted it? The values had characters and HTML in them which was causing a conflict.

Screenshot:

Screenshot at 17:31:00.png

Once I removed those values and added values as shown in the following screenshot:

Screenshot at 17:32:08.png

Then it worked fine. In general, when an Option label is added the value should automatically populate by adding hyphens ie for example when the following label is added:
In county, annual subscription @ <b>$34</b>

It should change to:
In-county,-annual-subscription-@-<b>$34<-b>

Since it was copy/pasted and had HTML and characters it was causing a conflict. Could you please change the values of the select field to similar as shown in the 2nd screenshot and see whether it works fine?

I hope this helps. Have a nice day ahead.

Kind Regards,
Nithin

Hello @altimac ,

We haven’t heard from you for some time now, so it looks like you don’t have more questions for us.

Feel free to re-open this ticket if needed.

Kind regards
Kasia

Hi, Nithin and Kasia. Your suggestion did work perfectly for me, thank you. I honestly thought I had replied to you to let you know it was working. I did not realize that the option values are visible via the toggles to the right of the option labels; I was thinking that the values I set for the calculations actually represented each option’s value.

Once I saw your screen shot, I realized that I had never even looked at the option values, only the labels, and after I reset those to remove any HTML, everything worked great. I am leaving Forminator a very positive review right now and thanks again.