• Resolved ENJOOY GmbH

    (@serapiony)


    Hello – None of my products are being listed because “This value is not a valid URL [link]”. Could you please explain how to fix this issue?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hey there! Thanks for contacting us. I’m happy to help you.

    This issue might be happening because of the use of non-latin characters on the product.

    To address this issue, I recommend following these steps:

    1. Rename the product image on your computer: Make sure to use a naming convention that includes only latin characters and avoids any non-English characters or special characters. A good naming convention could be something like “productname-description”. This will ensure that the image file name is compatible with Google and prevents any syncing issues.

    I understand that this may seem like a small change, but it is important because Google has specific requirements for the data it syncs from your WooCommerce store. Non-latin characters or special characters may not be recognized by Google, resulting in syncing issues.

    For more detailed information and guidance, I recommend referring to our guide on Google Listings and Ads FAQs, specifically Section 13 which provides more insights into this issue. You can find it here.

    If you need further help, can you provide screenshots showing the issue on your end? For screenshots, you may want to use?https://snipboard.io?– please follow the instructions on that page, then paste the URL in this thread.

    Additionally, please can you share a copy of the following:

    • System Status Report: Navigate to WooCommerce → Status. Select Get system report and then Copy for support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    You could copy and paste your reply or share it via https://pastebin.com/ and send the link here. This will help us investigate further and provide you with a more accurate solution.

    Please let me know if you have any further questions or if there’s anything else I can assist you with. I’m here to help!

    Have a wonderful day!

    Thread Starter ENJOOY GmbH

    (@serapiony)

    THanks. I reviewed the image title, but only latin characters are being used.

    Below is the snipboard with the error message, the woocommerce system status report and the fatal errors.

    https://snipboard.io/amN9Yy.jpg

    ` WordPress Environment
    
    WordPress address (URL): https://enjooy-cbd.ch
    Site address (URL): https://enjooy-cbd.ch
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    External object cache: – Server Environment
    
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    PHP Post Max Size: 64 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 8.4.0
    OpenSSL/1.1.1w
    
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    TranslatePress - Multilingual: by Cozmoslabs
    Razvan Mocanu
    Madalin Ungureanu
    Cristophor Hurduban – 2.6.7
    
    PostFinance Checkout Subscription: by wallee AG – 1.1.2
    PostFinance Checkout: by wallee AG – 2.1.24
    Product Filter by WBW: by WBW – 2.5.0
    WooCommerce All Products For Subscriptions: by WooCommerce – 4.1.2
    WooCommerce Email Customizer: by WooCommerce – 1.4.0
    WooCommerce Email Template Customizer Premium: by VillaTheme – 1.2.0
    WooCommerce Subscriptions: by WooCommerce – 5.1.3
    WooCommerce: by Automattic – 8.3.1
    Woo Product Filter PRO: by WooBeWoo – 2.0.9
    Wordfence Security: by Wordfence – 7.11.0
    Yoast SEO Premium: by Team Yoast – 21.6
    Yoast SEO: by Team Yoast – 21.6
    WP File Manager: by mndpsingh287 – 7.2.1
    WP Mail SMTP: by WP Mail SMTP – 3.10.0
    Yoast SEO: WooCommerce: by Team Yoast – 15.9
    YITH WooCommerce Affiliates Premium: by YITH – 1.8.5
    YITH WooCommerce Points and Rewards Premium: by YITH – 4.0.0
    Yoast Test Helper: by Team Yoast – 1.17 Inactive Plugins (16)
    
    Export All URLs: by Atlas Gondal – 4.7
    Hello Dolly: by Matt Mullenweg – 1.7.2
    myStickymenu: by Premio – 2.6.5
    One Click Demo Import: by OCDI – 3.2.0
    Otter – Page Builder Blocks & Extensions for Gutenberg: by ThemeIsle – 2.5.2
    Premmerce Permalink Manager for WooCommerce: by Premmerce – 2.3.10
    String Locator: by InstaWP – 2.6.3
    Swiss Post: by FirstPoint Sàrl – 1.3
    Templates Patterns Collection: by ThemeIsle – 1.2.5
    Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.29
    WooCommerce Product Bundles: by WooCommerce – 6.22.2
    WooCommerce Smart Coupons: by StoreApps – 8.6.0
    WooCommerce Subscriptions - Custom Price String: by Prospress Inc. – 1.0.5
    WooPayments: by Automattic – 6.9.1
    WPForms Lite: by WPForms – 1.8.5.2
    WPML Multilingual CMS: by OnTheGoSystems – 4.6.5 Settings
    
    API Enabled: –
    Force SSL: –
    Currency: CHF (CHF)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: – WC Pages
    
    Shop base: #6 - /cbd-headshop/
    Cart: #7 - /korb/
    Checkout: #8 - /zur-kasse/
    My account: #9 - /mein-account/
    Terms and conditions: ? Page not set Theme
    
    Name: Shoptimizer Child Theme
    Version: 1.2.2
    Author URL:
    Child Theme: ?
    Parent Theme Name: Shoptimizer
    Parent Theme Version: 2.6.7
    Parent Theme Author URL: https://www.commercegurus.com/
    WooCommerce Support: ? Templates
    
    Overrides: – Subscriptions
    
    WCS_DEBUG: ? No
    Subscriptions Mode: ? Live
    Subscriptions Live URL: https://enjooy-cbd.ch
    Subscriptions-core Library Version: 5.7.2
    Subscription Statuses: trash: 1
    WooCommerce Account Connected: ? No
    Custom Retry Rules: ? No
    Custom Retry Rule Class: ? No
    Custom Raw Retry Rule: ? No
    Custom Retry Rule: ? No
    Retries Migration Status: ? Completed
    Report Cache Enabled: ? Yes
    Cache Update Failures: ? 0 failure Store Setup
    
    Country / State: Switzerland — Zürich Subscriptions by Payment Gateway
    
    PostFinance Card: trash: 1 Payment Gateway Support
    
    Direct bank transfer: products
    PostFinance Card: products
    refunds
    subscriptions
    multiple_subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    subscription_payment_method_change
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    subscription_payment_method_delayed_change
    
    PostFinance Pay: products
    refunds
    subscriptions
    multiple_subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    subscription_payment_method_change
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    subscription_payment_method_delayed_change
    
    TWINT: products
    refunds
    subscriptions
    multiple_subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    subscription_payment_method_change
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    subscription_payment_method_delayed_change Admin
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-variation-management
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: customize-store
    minified-js
    new-product-management-experience
    product-virtual-downloadable
    product-external-affiliate
    settings
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2023-12-12 08:33:15 +00:00
    Options: ?
    Notes: 60
    Onboarding: skipped All Products for WooCommerce Subscriptions
    
    Template Overrides: shoptimizer-child-theme/woocommerce/single-product/product-subscription-options-prompt-radio.php Action Scheduler
    
    Complete: 2,824
    Oldest: 2023-11-10 12:59:38 +0000
    Newest: 2023-12-11 12:35:33 +0000
    
    Failed: 39
    Oldest: 2023-06-05 09:43:08 +0100
    Newest: 2023-10-19 12:10:48 +0100
    
    Pending: 13
    Oldest: 2023-12-11 12:36:33 +0000
    Newest: 2023-12-12 09:16:37 +0000 Status report information
    
    Generated at: 2023-12-11 12:36:08 +00:00
    `

    Fatal Error

    2023-12-11T09:24:23+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 81920 bytes) in /home/mositapi/www/enjooy-cbd.ch/wp-includes/class-wpdb.php on line 2320

    Mirko P.

    (@rainfallnixfig)

    Hi @serapiony

    Thanks for sending over your system status and fatal error log.

    The latter appears unrelated to the notification in the feed; nonetheless, you can resolve it by raising the WP Memory capacity. You could ask your host for assistance to double the memory to 512 MB.

    It seems your site is not connected to a valid Google ID. Could you please contact us at?Woo.com > My Account > Support? You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there, as we will likely need more sensitive information that wouldn’t be appropriate for a public forum.

    Looking forward to hearing from you!

Viewing 3 replies - 1 through 3 (of 3 total)
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