This username is already reserved

  • Resolved realdude

    (@realdude)


    5 years, 10 months ago

    Hello, when a client registers they get the error message “This username is already reserved to be used soon. Please try a different one!” Also ‘This email …(same message)”. The system sends them the confirmation email and the account shows pending email verification. So the core is working. The browser cache is clear and there is not cache program. How do I get rid of the error message? Many thanks.

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  • Hello,

    The ‘This email is already reserved to be used soon. Please try a different one!’ error message is displayed when a user that has registered for an account but has yet to confirm their email address attempts to register again using the same address. If it is displayed to users that are not pending email confirmation then that may be a bug. In that case could you please open a new support ticket on our website? (https://www.cozmoslabs.com/support/)

    Best Regards,
    Paul

    I get the same error as well. I assumed the reservation would eventually expire if the intended user does not confirm during a specific period. In my own case the error has persisted for at least a month. I think the expiration option will be better. This plugin is robust and that issue should be remedied.

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