This user does not exist – Instagram Feed

Thanks for contacting us! Try this shortcode on a test page and see if it comes up. If it does then that could mean your instagram account is restricted in some way. Do you have any special settings set on your instagram account?

[fts_instagram instagram_id=23684239 super_gallery=yes image_size=253px icon_size=65px space_between_photos=1px hide_date_likes_comments=no center_container=yes image_stack_animation=yes]

Spencer

Thank you for the quick response! The shortcode did not work. I don’t have any special settings on my account.

No problem! What was the error message? Do you have an example link?

My site isn’t published. The shortcode only produced “this user does not exist”. I have the system info, will this help?:
### Begin System Info ###

Feed Them Social Version: 1.9.4

— WordPress Configuration

WordPress Version: 4.4.2
Multisite: No
Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
Active Theme: X – Child Theme 1.0.0
PHP Memory Limit: 256M
WP_DEBUG: Disabled

— Webserver Configuration

PHP Version: 5.3.8
Web Server Info: Apache/2.2.21 (Win64) mod_ssl/2.2.21 OpenSSL/1.0.0d PHP/5.3.8

— PHP Configuration:

Safe Mode: No
Upload Max Size: 200M
Post Max Size: 200M
Upload Max Filesize: 200M
Time Limit: 10000
Max Input Vars:
Allow URL File Open: On (1)
Display Erros: On (1)

— PHP Extensions:

FSOCKOPEN: Your server supports fsockopen.
cURL: Your server supports cURL.

— Active Plugins:

Contact Form 7: 4.4
Cornerstone: 1.0.11
Duplicate Post: 2.6
Feed Them Social (Facebook, Instagram, Twitter, etc): 1.9.4
Rich Reviews: 1.7.1
Slider Revolution: 5.1.4
Yoast SEO: 3.0.7

— Custom Token or Keys added to Options Pages
— You must have a custom token to use the feeds

Facebook App Token: No
FB App ID for Like Button:No
Twitter Consumer Key: Yes
Twitter Secret: Yes
Twitter Token: Yes
Twitter Token Secret: Yes
Instagram: Yes

— FaceBook & Twitter Date Format and Timezone

Date Format: l, F jS, Y \a\t g:ia
Timezone: Kwajalein

### End System Info ###

Your website needs to be published for the feeds to work properly.

Spencer

Thank you for your help!

This doesn’t hold true. I was able to get another instagram feed to work on my unpublished site. Any ideas what may be wrong? The set ups on both instagram accounts are the same other than the feed that is not working is in sandbox mode. What is the proper way to set up Feed Them Social to work properly in sandbox mode?

What do you mean by sandbox mode, meaning your site has an under construction plugin or something that does not allow your visitors to see your site or what? We don’t have any methods for displaying the feed besides the site being live. If something on your site is blocking our scripts from retrieving info from instagrams API then our feed will fail on your site no matter what I believe.

Spencer

Sandbox mode on Instagram. My site is unpublished, I am able to bring in a feed from another instagram account with no problems. So there is nothing on my site blocking scripts. Following the instructions at this link, https://www.slickremix.com/docs/how-to-create-instagram-access-token/, when I register a new client for Feed Them Social, the Client Status is in sandbox mode. Am I setting something incorrectly?

Gotcha. No you are doing everything ok except we do not have an option to show a feed while it is in sandbox mode for instagram. From a few searches I just did on that it appears if you create an app and add the scope public_content you can view the Instagram API while in sandbox mode. So don’t use our auto token generator, you will have to manually create an app and go through that process. https://www.slickremix.com/docs/how-to-create-instagram-access-token/

Look at the first answer, he explains what he did. I hope that helps out.
https://stackoverflow.com/questions/33863505/oauthpermissionsexception-instagram-api-in-sandbox

Spencer