This site is managed by a different user account, can not add this site to your

  • Hi Team,

    I am trying to add domain.com.au to Word Fence Central however keep getting error message:

    This site is managed by a different user account, can not add this site to your account.

    However the site was not even a wordpress site until yesterday. it was a website rebuilt from a raw php website (which has been for last 4 years). No WFC account was ever used for this website for my knowledge.

    I had tried to contact lockout @ wordfence team for support and their response was not helpful and directed me back to here sadly. ??

    I had initially done some searching online in community and found this : Need help with: This site is managed by a different user account | www.remarpro.com hence why I contacted lockout email but they did not help me and said need to ask community in ticket #315759

    I am not sure how we can resolve this issue via community. Obviously, the website a long time ago perhaps had a WF account and is locked in WFC somewhere else. Not sure but not sure how we can modify WFC system to resolve.

    Can some one please assist asap. Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter aisupportteam

    (@aisupportteam)

    hi Team I also found this Cannot connect site to Wordfence Central | www.remarpro.com same issue can some one please assist with this and help with same issue please. Thanks

    Plugin Support wfphil

    (@wfphil)

    Hi @aisupportteam

    As stated on our contact page says that the lockout [at] wordfence [dot] com account is only for people locked out of their account, which you are not so this is the correct place to ask for help as you are using the free version of the plugin.

    You will need to send an email to wftest [at] wordfence [dot] com stating the domain name that you are having a problem with and place your username here aisupportteam in the subject field of the email so that I can find the email. Let me know when it has been sent please.

    Thread Starter aisupportteam

    (@aisupportteam)

    Hi @wfphil we have followed all requested and we still cannot resolve issue. The website was 5 years ago a “wordpress site” then it was rebuilt to a NON wordpress site and was non wordpress for 4 years (raw php/html site). Now the owner has rebuilt a new website with the same domain, in wordpress again, however cannot add to Wordfence central as the account it was used to connect to WordFence central over 5 years ago is no longer existent. The old IT person is no longer around. And cannot recover the account . I am sure WF team could see that account has been not in use for over 4 years in logs? Is there another way owner of website and domain can release their wordpress from WFC from an old account without the tracking down the old account? Can a verification process be put in place?

Viewing 3 replies - 1 through 3 (of 3 total)
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