This site can’t be reached – ERR_CONNECTION_RESET’

Greetings Shubham,

Thanks for getting in touch about your issue.

Since this looks a lot like a conflict with some other code, the first/next recommended step is the conflict test (ideally in a staging environment):

??*Briefly* disable all other plugins and enable the default Twenty Twenty theme. Please also disable all add-ons. If this fixes the problem, as it probably will, enable everything one by one, checking each time to see when the problem returns.

Please let us know when you find the conflict so that we can take a look and see what we can do about it.

Regards.

Hello,

This problem was due to the multiple trp-ajax calls being going through for the translated pages, which was getting flagged by the IDS in the WAF system. This high usage of trp-ajax calls should be addressed to reduce the resource usage.
Please let me know if there is a way to reduce the calls or switch away from ajax loading of the page.

Also let me know if you have a document to optimize trp db for faster query time.

Regards,
Shubham

Greetings,

We deeply apologize for the delayed response.

There has been a great load on our support team in the past few days, but such a long reply time is very uncommon.

It’s possible that you have duplicate entries in your database. You can use the Remove duplicate rows option from TP Settings –> Advanced tab to clear them.

Let me know if this works for you.

Regards.