This Site Cannot Be Accessed

  • Resolved ashleykay22

    (@ashleykay22)


    3 years ago

    I am getting the error message on my site dashboard “This Site Cannot Be Accessed”. When I run the Debug Tool it says there is an unknown error.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hi there,

    If I’m correct, you are seeing that error in the Jetpack plugin. Right?

    While your site is publicly accessible, we cannot access your site’s XML-RPC file: https://your-site.com/xmlrpc.php

    This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message: XML-RPC?server accepts POST requests only.

    You can see a working example here: https://jetpack.com/xmlrpc.php

    Since your site returns?an error?for this page in the browser, I would recommend that you check the following:

    • Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard > Upgrades page, then clicking the “Reinstall WordPress” button.
    • Do you use any security plugins that may block access to this file? If so, could you try to disable them?
    • Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

    Once we are able to access your site’s?xmlrpc.php file, you should be able to connect Jetpack to?https://wordpress.com.

    Let me know how it goes!

    Thread Starter ashleykay22

    (@ashleykay22)

    Thank you very much! I have Cloudways hosting, and they have the default settings set to disable Xml-rpc. I was able to just change my settings and everything is working now.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi @ashleykay22,

    YAY! I can confirm that everything does seem to be working properly now. Please monitor the situation in the next couple of days and let me know whether you experience any problems.

    I’m going to mark this thread as solved. If you have any further questions or need some more help, you’re welcome to open another thread here. Cheers!

    Hello

    Also i have a same problem , please help

Viewing 4 replies - 1 through 4 (of 4 total)
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