This plugin resets itself upon Migration

  • Resolved jasonbrogdon

    (@jasonbrogdon)


    5 years, 5 months ago

    Somehow we keep losing settings to the menu every time we migrate the site or change site settings. Why?

    We also believe the settings have also just reset themselves once on their own. Not sure if that was legit or it was during a migration.

    Why do we migrate? It is a large client and an important site, so we use a Green/Blue deployment process and move the site from staging to production.

    I have a very important client using this and I need to know it will be stable. Can you help me find out why these things are happening and what to do to prevent them?

    • This topic was modified 5 years, 5 months ago by jasonbrogdon.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Rui Guerreiro

    (@takanakui)

    Hi @jasonbrogdon,

    Any chance to create a staging site that clones that one so I can have a look?
    Can you also send me an email to [support AT wpmobilemenu DOT com]

    Thanks

    Thread Starter jasonbrogdon

    (@jasonbrogdon)

    I am pretty extremely upset about this now. My migration this morning has taken 20 minutes extra to find the settings for the plugin and re-enter them. We are having to do it on 2 different platforms, meaning the plugin is randomly loosing settings even on the server still in commission.

    This is not gonna work man. How can a plugin just randomly lose its settings and be viable?

    I am going to contact someone about this on the WP marketplace to remove the plugin until this is fixed. It is a 0 day major error…

    Thread Starter jasonbrogdon

    (@jasonbrogdon)

    My site is private to my clients, so I can’t share a dev site but I see other people posting about it. We need a fix.

    Thread Starter jasonbrogdon

    (@jasonbrogdon)

    Nevermind.. I just updated to the new version and I am using the import/export feature.

    BUT.. For others.

    Is it possible you updated your backend servers and it is affecting older versions of your plugin? If so, please tell people that in your release notes or somewhere!

    I believe that my old version was not syncing license information and it was wiping the settings. Can you weigh in on that possibility?

    Plugin Author Rui Guerreiro

    (@takanakui)

    @jasonbrogdon Is in my best interest to sort any issue in the plugin.
    There were 3 or 4 situations in almost 60k active installs so it’s something very specific in those site settings.

    What I notice is that somehow the options structure that is stored in the database loses it’s format when saving the settings and not randomly.

    If you can provide me at least the list of plugins by email that can help in future situations.

    Plugin Author Rui Guerreiro

    (@takanakui)

    Will close the topic for now. Let me know if you can provide me the list of plugins.

    You can send it to [support AT wpmobilemenu DOT com]

Viewing 6 replies - 1 through 6 (of 6 total)
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