Hello @koupmi ,
Thank you for providing additional insights and suggestions regarding the issues you encountered with our service. We appreciate your feedback, and we would like to address each point accordingly:
Site being labeled as hacked: We understand your desire for more specific information about the detected malware. We have discussed your suggestion with our team, and we plan to implement some features for different types of malware to provide additional insights. However, due to limitations in our free plan, we are unable to display the exact filenames or content of the malware.
Request to remove themes, Elementor, and plugins: We apologize for any confusion caused by the deletion option presented for inactive or vulnerable plugins. It was meant to be an option for consideration rather than a strict requirement. We understand that this may have been misconstrued, and we will remove this option in the near future to avoid any further confusion.
Lack of file details and malware information: We acknowledge your feedback regarding the absence of file-level details and specific information about the detected malware. To improve the user experience, we are planning to introduce a feature that will show a different types of malware and provide an accompanying article that explains each type in more detail. We appreciate your patience as we work on these enhancements.
Unsubscribe option and email spam: We apologize for any inconvenience caused by the absence of an unsubscribe option and the potential for email spam. We kindly request that you reach out to us from here and share the emails you received without an unsubscribe link. This will help us investigate and resolve the issue promptly. We have implemented unsubscribe links in all important emails, but there may still be some instances where they are missing. Rest assured, we are actively working to address this and ensure compliance with unsubscribe requirements.
Thank you for your understanding and cooperation.
Regards,
Sweta
