This plug-in fails, another succeeds

  • I just installed this plug-in and I’m quite sure I had the right settings, but it kept reporting “failed to connect to SMTP server”.
    De-activated and installed the next most popular SMTP plug-in, used the exact same settings and that one sent the test email immediately, without any problem.
    Needless to say which plug-in I prefer and there’s probably something very wrong with this one.

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  • Plugin Support Darshana

    (@darshanaw)

    Hi @cambofrizz,

    Thanks for reaching out & I apologize for the trouble! Is it possible to share the full error log when connecting to your server?

    When you send a test email from WP Mail SMTP > Tools area, you should be able to see the full error log (if you’re having any issues). Here’s a screenshot for the option to get a full error log. This will provide you an idea of what might be going on.

    Thanks!

Viewing 1 replies (of 1 total)
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