This person is only eligible for transactional emails.

I just checked the “subscribe to our newsletter” in our checkout page but it got sent to Mailchimp with the same warning for some reason….

something is off in mailchimp… users are now getting the automation even though my test matches the criteria but I haven’t received anything…

Hey there Cezar,

Thanks for writing in.

Jumping right in here to troubleshoot, could you tell us if Double Opt-in is enabled for this audience connected to WooCommerce?

Also could you let us know the version app installed?

That way we can try to retest and recreate the similar issue on our end as we investigate.

If in fact Double opt-in is enabled, I’d recommend checking the spam folder for that confirmation email. If someone opt-sin on checkout but doesn’t finish the double opt-in process then no marketing emails such as Automations will be sent to them.

Once we know more details concerning this matter we’ll be able to chime back in with more help.

Have a good one.

@builtbyjordan not sure where the double opt-in option should be enabled… in the MC plugin is just says: Choose how you want the opt-in to your newsletter checkbox to render at checkout. And I checked: Visible, checked by default

Version 2.5.4

I also checked today and we have 306 sent… so something started working again lol

The double opt-in feature is controlled from your Mailchimp account dashboard. You’re absolutely correct that the checkbox for newsletter is a separate feature entirely.

That’s great to hear some have been sent.

In our wiki we’ve also explain what other issues could be causing the sync issues.

https://github.com/mailchimp/mc-woocommerce/wiki#my-store-isnt-syncing