This page is having and problem | Error code: Out of Memory

  • Resolved acarewuc

    (@acarewuc)


    2 years, 6 months ago

    After recent browser updates, the error code out of memory occurs when loading one of our tours in the Chrome or Edge browser. The error doesn’t occur in Firefox, but I wanted to bring this issue to your attention if others get the same issue.

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @acarewuc ,

    Can you please share the link to your tours?

    We’ll have a look at them from different browsers to identify the issue and get back to you.

    Regards,

    Thread Starter acarewuc

    (@acarewuc)

    Hello Jahir,

    The issue occurs when building a tour in the back-end WordPress interface. The user has uploaded 35+ images for their tour, causing the memory crash error.

    So I’m not sure if you can try and recreate the issue on your own test website, but the tour works when the shortcode generates it on the website’s front-end (https://irs.preserve.ucalgary.ca/test/).

    They just can’t complete the tour because it keeps crashing in their chromium browsers.

    Please let me know if there is anything else I can do to help.

    Thank you.

    Hi @acarewuc ,

    Sorry for getting back late.

    Seems like your user is using the pro version of the plugin.

    Would you mind contacting on our website for any issues related to the Pro version?

    You see, this forum is for our free users only.

    We’ll have no problem having a better look at it on our platform.

    Hope you understand.

    Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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