“This message is spam” message is appearing on every email submissions

  • Resolved thomaschoi

    (@thomaschoi)


    6 years, 5 months ago

    We rely on contact form 7 to receive conference registrations and send confirmation emails. However, in both instances, this verbiage is always stated at the bottom of these emails. This behavior started ever since updating the plugin to the latest version.

    CleanTalk AntiSpam: This message is spam.
CleanTalk's anti-spam database:
IP: <a href="https://cleantalk.org/blacklists/174.206.14.151?utm_source=newsletter&utm_medium=email&utm_campaign=cf7_spam_passed" target="_blank">174.206.14.151</a>
Email: <a href="https://cleantalk.org/blacklists/[email protected]?utm_source=newsletter&utm_medium=email&utm_campaign=cf7_spam_passed" target="_blank">[email protected]</a>
Activate protection in your <a href="https://cleantalk.org/my/?cp_mode=antispam&utm_source=newsletter&utm_medium=email&utm_campaign=cf7_activate_antispam" target="_blank">Anti-Spam Dashboard</a>.

    Please refer to this link for the screenshot.

    I look forward to your quick response.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support SergeM

    (@serge00)

    Hello.

    Thank you for your request.

    This notice from CleanTalk is being added only when the Anti-Spam Licence is expired.

    You can do the following:
    1. Renew your Anti-Spam Licence here:
    https://cleantalk.org/my/bill/recharge?cp_mode=antispam

    2. Deactivate and delete the CleanTalk plugin in your website backend.
    WordPress Admin Page —> Plugins —> Installed plugins —> Anti-Spam by CleanTalk —> Deactivate and Delete.

    Best regards.

    Thread Starter thomaschoi

    (@thomaschoi)

    Hi,

    Thank you for your response. I thought CleanTalk was compatible with WordPress multisite feature. The above home page is one of the multisite. The plugin shows that it’s expired along with that error message only on THIS multisite.

    Please advice.

    Thank you

    Plugin Support amagsumov

    (@amagsumov)

    Hello.

    CleanTalk is fully compatible with WordPress Multisite.

    As was said:

    This notice from CleanTalk is being added only when the Anti-Spam Licence is expired.

    Please, renew your Anti-spam license here to continue using our services:
    https://cleantalk.org/my/bill/recharge?cp_mode=antispam

    If you have other questions, please, create ticket in our support system:
    https://cleantalk.org/my/support/open

    WordPess.org Support Forum is for plugins only.

    Sorry for the inconveniences.

    Your CleanTalk Control Panel: [ https://cleantalk.org/my/ ].

    Best regards.

    Thread Starter thomaschoi

    (@thomaschoi)

    Thank you for your response. However, the license is NOT expired. As I stated above, the website that I am referring to is one of the multisite. The primary website’s Cleantalk plugin is fully licensed and up and running. I do see that the license being expired ONLY on this multisite which not true.

    I look forward to your response.

    Plugin Support amagsumov

    (@amagsumov)

    Please, create ticket in our support system as our further conversation can be contain personal information:
    https://cleantalk.org/my/support/open

    WordPess.org Support Forum is for plugins only.

    Sorry for the inconveniences.

    Your CleanTalk Control Panel: [ https://cleantalk.org/my/ ].

    Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)
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