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Resolved yasminezilt
(@yasminezilt)

1 year, 2 months ago

Hello

I get this message when creating a recipe: This item was disabled because it could not be found on the system. To re-enable, ensure the associated plugin is installed and activated. I see in this forum that people have already had problems with this, I have already disabled your cache without success. I don’t have a cache plugin installed on my website either. I use your plugin on a copy of this website, and there everything works perfectly.

Below is the status.

` WordPress Environment WordPress address (URL): https://immofrancois-maisonduysburgh.be Site address (URL): https://immofrancois-maisonduysburgh.be Automator Version: 5.4 REST API Path: ? https://immofrancois-maisonduysburgh.be/wp-json/uap/v2 WP Version: 6.4.2 WP Multisite: – WP Memory Limit: ? 256 MB WP Debug Mode: – WP Cron: – Language: nl_BE External object cache: – Automator cache: ? Background actions: – Server Environment Server Info: Apache PHP Version: 8.2.14 PHP Post Max Size: 256 MB PHP Time Limit: 300 PHP Max Input Vars: 20000 cURL Version: 7.74.0 OpenSSL/1.1.1n MySQL Version: 5.7.40-43-log Default Timezone is UTC: ? Remote Post: ? Remote Get: ? Automator stats Total recipes: 4 Live recipes: 0 Recipes completed: 0 Completed in last 7 days: 0 Recipe logs: 0 Logs without completion status: 0 App credits left: 184 Recipes using app credits: 0 Database Automator DB Version: 5.4 /5.4 Automator DB Views Version: 4.15 /4.15 WP DB Prefix: wp_ Total Database Size: 12.81MB Database Data Size: 10.40MB Database Index Size: 2.41MB wp_uap_recipe_logs_view: Data: 0.00MB + Index: 0.00MB + Engine wp_uap_trigger_logs_view: Data: 0.00MB + Index: 0.00MB + Engine wp_uap_action_logs_view: Data: 0.00MB + Index: 0.00MB + Engine wp_uap_api_logs_view: Data: 0.00MB + Index: 0.00MB + Engine wp_uap_recipe_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_uap_recipe_log_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_uap_trigger_log: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_uap_trigger_log_meta: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_uap_action_log: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_uap_action_log_meta: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_uap_closure_log: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_uap_closure_log_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_uap_api_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_uap_api_log_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_uap_tokens_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_uap_recipe_count: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_addonlibrary_addons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_addonlibrary_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_cmplz_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_itsec_dashboard_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_itsec_logs: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_itsec_webauthn_credentials: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_itsec_webauthn_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 4.45MB + Index: 0.06MB + Engine InnoDB wp_postmeta: Data: 3.45MB + Index: 0.11MB + Engine InnoDB wp_posts: Data: 1.50MB + Index: 0.06MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_yoast_indexable: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB Active Plugins (12) ManageWP – Worker: by GoDaddy – 4.9.19 Classic Editor: by WordPress Contributors – 1.6.3 Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 6.5.6 Duplicate Page: by mndpsingh287 – 4.5.3 Elementor Pro: by Elementor.com – 3.18.2 Elementor: by Elementor.com – 3.18.3 Happy Elementor Addons: by Leevio – 3.10.1 iThemes Security Pro: by iThemes – 7.2.4 Uncanny Automator: by Uncanny Automator Uncanny Owl – 5.4 Unlimited Elements for Elementor: by Unlimited Elements – 1.5.91 Yoast SEO: by Team Yoast – 21.8 WPFront Scroll Top: by WPFront Team – 2.2 Inactive Plugins (0) Must Use Plugins ( <pre class=”wp-block-code”><code> 3 ) ###</code></pre> Ensure admin user isn’t deleted: by – 1.0 ManageWP – Worker Loader: by GoDaddy – 1.0.0 WP CLI Login Command Server: by Evan Mattson – 1.3 Theme Name: Hello Elementor Version: 3.0.0 Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash Status report information Generated at: 2024-01-10 10:08:27 +00:00 `

Hoping for a quick response

Kind regards

Yasmine

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Contributor Uncanny Automator
(@uncannyautomator)

1 year, 2 months ago

Hi @yasminezilt ,

Sorry to hear about the issue.

I know you mentioned disabling our cache, but the system report you sent does show a checkbox next to it. Can you confirm that if you visit Automator > Settings > Advanced > Automator cache, it definitely shows as disabled?

You mentioned too that it doesn’t happen on an identical site. Do you know if there are any other difference between the sites, like caching, versions (plugin, WP, PHP, etc.), or anything else that might stand out?

Can you confirm too that the integration listed as being deactivated is activated if it’s a plugin? Which integration is it?

Let’s start there and see if that gets us closer to figuring out what’s happening for you.

Thanks

Thread Starter yasminezilt
(@yasminezilt)

1 year, 2 months ago

Hello

I have indeed switched the cache back on because it did not solve the problem. There is nothing different on the other websites as it is an import from the another website I created 2 weeks ago. No other plugins or else

My recipes is when they fill in a form in elementor it ends up in a google sheet.

Thanks in advance

Kind regards

Plugin Contributor Uncanny Automator
(@uncannyautomator)

1 year, 2 months ago

Okay. We are confident caching is related in some way, but it could be at the server level. Could we ask who your host is?

And the working site, it’s on the same host, same PHP/WP version, one’s not a Live environment and the other Staging (in case caching behaviour is different), anything like that?

And can you confirm that Elementor is still enabled? Does the error happen for Google Sheets as well?

Plugin Contributor Uncanny Automator
(@uncannyautomator)

1 year, 2 months ago

Hi @yasminezilt ,

We have identified a scenario where the issue could be caused by Permalink settings. To rule this out, could you make sure your permalink settings (in /wp-admin/ > Settings > Permalinks) are set to something other than Plain? If they are Plain, could you try something else temporarily to see if it resolves the issue?

Thanks

Majid Mozafari
(@majidilami)

1 year, 1 month ago

Hi @uncannyautomator.
I had the same problem on a client site. I set the Permalink structure to something other than Plain in Settings > Permalinks and the problem was solved.
I hope this experience is useful for you and users who have the same problem.

Kind regards

Plugin Contributor Uncanny Automator
(@uncannyautomator)

1 year, 1 month ago

Hi @majidilami ,

Thanks for sharing your feedback!

I will mark this as closed, since it’s been open for a month, and for the user originally affected we’re confident it was a permalinks issue.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘This item was disabled because it could not be found on the system. To re-enable’ is closed to new replies.