This item is waiting to be processed

  • Hi again,

    I had a similar topic a few weeks ago that was solved by Ezoic. This time it’s a bit different it seems. Looks like one of my other sites is now experiencing a similar issue with your plugin, but this issue we couldn’t solve it.

    After working with Ezoic for days by troubleshooting, they finally assured me that the same thing happens even when they bypass the Ezoic completely. I also worked with my host, and they couldn’t find anything.

    What happens is that Shortpixel simply doesn’t run anymore. I get “This item is waiting to be processed” and when I click on those images that aren’t in the Queue I get “Item has been added to the queue and will be optimized on the next run“. They just stay there in the queue, and nothing happens.

    I tried clearing the cache, locally, at Ezoic, clearing Ezoic leap optimization data, adding my site as an associated domain at shortpixel.com, trying with new images, clearing queue in the plugin settings, deactivating and reactivating plugin – nothing worked.

    Please help us with this issue.

    Best,

    Alex

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Gerard Blanco

    (@sixaxis)

    Hi Alex,

    Can you please go to Settings > ShortPixel > Tools and click on Empty Queue?

    Afterwards, try to manually optimize a single image and let me know if that works.

    Best,

    Thread Starter alekmitch

    (@alekmitch)

    Hi there,

    I soppose you’ve missed it, but I’ve mentioned this above. I’ve tried clearing the queue many times with no luck.

    However, in the interest of resolving this, I tried it once more just now and I got the same results. The image is queued, and when I reloaded the Library WP page, the image is just waiting to be processed. Nothing happens.

    • This reply was modified 1 year, 8 months ago by alekmitch.
    • This reply was modified 1 year, 8 months ago by alekmitch.
    Plugin Support Gerard Blanco

    (@sixaxis)

    Thanks, alkemitch, you are right, I missed that ?? Sorry!

    When you clear the queue and manually start the optimization of a single image,

    1. Do you see the little robot starting to spin on the WordPress Toolbar?
    2. Do you see any console errors in the Developer Tools of your browser?

    Thread Starter alekmitch

    (@alekmitch)

    1. Robot doesn’t spin at all. Nothing happens.
    2. I don’t see any errors, here’s what the Console shows:

    I get:

    • This reply was modified 1 year, 8 months ago by alekmitch.
    Plugin Support Gerard Blanco

    (@sixaxis)

    Thank you, alekmitch.

    Can you please send us the following?

    • Your?domain.
    • Your site information. Please navigate to Tools > Site Health > Info, click on the “Copy site info to clipboard” button and paste the information in your reply.
    • Screenshots of your ShortPixel plugin?settings?(ShortPixel Image Optimizer, ShortPixel Adaptive Images and/or Autoptimize).
    Thread Starter alekmitch

    (@alekmitch)

    Hi there,

    How can I share this information privately?

    • This reply was modified 1 year, 8 months ago by alekmitch.

    For what its worth, I have same issue…started happening sometime after 12/2022. I dont even have the robot icon in top toolbar, but API is connected. I sent in a new support ticket.

    Plugin Support Gerard Blanco

    (@sixaxis)

    Hi alekmitch. If you have purchased credits, feel free to email us at [email protected] ??

    Thread Starter alekmitch

    (@alekmitch)

    Hi there, I’ve sent the email with the requested info.

    @billmcq Could be there’s a plugin or some specific setting connected to the host. I’m sure we’ll get to the bottom of this.

    Thread Starter alekmitch

    (@alekmitch)

    Hello again.

    Just wanted to let you know that I’ve realized I already knew how to do everything Shortpixel does. Therefore, I’ve deleted the Shortpixel plugin for 3 of my websites.?This turned out to be a time and energy sink for me, and I had to deal with it.

    Still, thank you for trying to help me solve this.

    • This reply was modified 1 year, 8 months ago by alekmitch.
    • This reply was modified 1 year, 8 months ago by alekmitch.
    • This reply was modified 1 year, 8 months ago by alekmitch.
    Plugin Support Gerard Blanco

    (@sixaxis)

    That’s too bad, alekmitch ??

    I’m not sure if our support team already talked to you, but we are anyway interested in knowing how exactly you are doing everything ShortPixel does. Would you mind telling us more, please?

    Thank you!

Viewing 11 replies - 1 through 11 (of 11 total)
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