This is why we can’t have nice things

  • I’ve been a WordPress user, advocate, developer and more since 2008. Pressable customer since 2010 (zippykid and on through the merger).

    I already have plugin update access through my client sites on pressable via Jetpack ‘Premium’ (changes the name of the service almost every year no idea about the name this year.)

    So I can go into the app on my phone or tablet and run updates in the Jetpack app and or the WordPress App (more for quick publishing but overlap).

    Installed this quick and easy.

    Tried to activate, total no go.

    Repeatedly get the warning message that the site is linked to another wordpress user (hello its me, its my account, I’m the one paying the increasing bill every year). ??

    For security reasons (probably) the warning messages are never actionable and have not been for many years.

    They won’t tell you the username mix up so that it can be sorted out. Maybe its a mixup between Pressable and Jetpack or pressable and Automattic or Pressable and WordPress.com or Pressable and Jetpack.com.

    Trying to work through this in a browser will just lead you to being sent to the sites of all of those locations without ever getting any where.

    Also, this plugin appears to be for the client side…. But it could benefit from a more specific description of what that actually means. I assume (because it does not state) that this means the plugin must be installed on each and every client website, where Jetpack ‘premium’ is already installed and where the Pressable CM plugin is also being added every time I get to a client site.

    It doesn’t say where you need to go to actually look at managing all the sites. Maybe /for-agencies/ on automattic? maybe on jetpack maybe on wordpress.com maybe on any and all of those? maybe some 3rd new app I haven’t found yet.

    Now, I don’t really want to go back to the 3rd party system that started all of this over a decade ago before being purchased by a separate large hosting company that I refuse to name or do business with.

    But can someone simplify the wordpress login things before it kills wordpress all together. I mean seriously. Didn’t Google+ die so that we could all learn some better lessons and get this right 12 years later?

Viewing 1 replies (of 1 total)

  • Hi @brettbum – sorry to hear about that confusing experience.

    Installed this quick and easy.

    Tried to activate, total no go.

    Repeatedly get the warning message that the site is linked to another wordpress user (hello its me, its my account, I’m the one paying the increasing bill every year). ??

    I took a look at this issue and tried to replicate it on my end using the Jetpack app and in my browser. I wasn’t able to do that even when using several accounts.

    We’d need a bit more information to troubleshoot the specific site(s) on which you encountered the issue. If you’d like us to take a look, please send us a quick message via https://agencies.automattic.com/overview#contact-support.

    It doesn’t say where you need to go to actually look at managing all the sites. Maybe /for-agencies/ on automattic? maybe on jetpack maybe on wordpress.com maybe on any and all of those? maybe some 3rd new app I haven’t found yet.

    You’re correct that this is a plugin to connect client sites to your account. Those sites will then be displayed at agencies.automattic.com, where you’ll get access to the Automattic for Agencies program features.

    If you didn’t already sign up for Automattic for Agencies, you’ll be prompted to do so when using the support link I shared above. If you’d prefer not to do that, you can contact us at [email protected] via email, or contact your support team at Pressable directly.

    Also, this plugin appears to be for the client side…. But it could benefit from a more specific description of what that actually means. I assume (because it does not state) that this means the plugin must be installed on each and every client website, where Jetpack ‘premium’ is already installed and where the Pressable CM plugin is also being added every time I get to a client site.

    Thanks for this feedback. We’re going to take a look at that description and look for opportunities to make it clearer what function this plugin serves.

    • This reply was modified 2 months, 3 weeks ago by sajmes.
    • This reply was modified 2 months, 3 weeks ago by sajmes.
Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this review.