This is not replacing files…

  • Resolved Norman Cates

    (@normancates)


    5 years, 11 months ago

    I have installed the plugin and enabled it.

    I try to replace a file using the Replace File option. IT shows me the current image, and the button to upload a new image.

    I do so, and click upload. But the image doesn’t change.

    It doesn’t change if the name of the uploaded file is the same or different to the original file name…

    THanks,
    Norman

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author ShortPixel

    (@shortpixel)

    Hi @normancates – thank you for your message and for using EMR.

    Could you please check this article as it could hold the answer to the issue noted by you

    I would appreciate your follow-up on this,
    Alex

    Thread Starter Norman Cates

    (@normancates)

    It looks like it did wind up being a combination of cache and the thumbnails not being regenerated.

    I had to use a tool to manually regenerate the thumbnails to get it to work…

    Plugin Author ShortPixel

    (@shortpixel)

    Thank you for your follow-up on this!

Viewing 3 replies - 1 through 3 (of 3 total)
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