This is not cross browser/device compatible

Hi @shaolin

Our widgets are tested on Safari on Mac/iPhone, but in some cases, theme or other plugins may conflict and create issues. Do you have any link where I can check the issue(s) you are facing with PowerPack on Safari?

Hi Simarandeep, yes I’ve tested those on your website in Safari and they load fine so I apologize for sounding snotty. It’s intensly frustrating when you work for hours on something and ONE browser lets you down.

I may have figured things out though as everything is working correctly now. I was speaking to my colleague (who has swapped elementor for another platform now) and he mentioned what happened to him using the Pro version; like me he has only his IP allowed in wp-admin for security. This caused no issues except in Safari on your plugin (he had trouble with the QuickView on the products grid, endlessly spun). I’m using the free one and had probs with many widgets rendering incorrectly or not showing – I also have only my IP allowed in wp-admin via htaccess. I removed it and things rendered normally in Safari like every other browser.

I put the htaccess ipblock back and things refused to render properly again. So I’m guessing that has to be why things didn’t render correctly. For some odd reason your plugin seems to need access to wp admin BUT only in Safari (or maybe it’s the Mac not merely the browser as I’m using a cloud emulation service which uses real Macs).

However, further investigation Sucuri Security plugin also had the settings set to harden various directories in wp (although not admin) – this also had a similar effect. Deactivating the plugin allowed me to manually put the ip block back and this no longer causes a problem. So one of the settings there (probably hardening wp content folder) causes issues in Mac/Safari but not windows browsers.

So if anyone says things are not rendering correctly on the Mac, ask them if they use a security plugin with hardening in wp directories, or an ip block for any ip not theirs in wp admin, and suggest they try removing it. Who knows they may get lucky and save you all hours of work trying to solve the issue! ??

Thanks for your time!

• This reply was modified 2 years, 8 months ago by Shaolin.
• This reply was modified 2 years, 8 months ago by Shaolin.

Glad to know that you figured out the issue. We never got such bug reports, but we will definitely recommend your suggested solution.

Thank you