THIS IS CRAP!!!!!!! DON'T BUY IT

How do you know that the error wasn’t yours? Why didn’t you try to contact the plugin’s author about this by posting a topic in the plugin’s dedicated sub-forum?
Try reviewing:
https://pippinsplugins.com/how-to-leave-a-good-bad-review/
https://chrislema.com/theres-wrong-way-give-plugin-feedback-wordpress-org/

Hi Brownell,

Thank you for your review. Your opinion is very important for us, however we would like to get a detailed feedback about our product and support services. What you like or dislike, what exactly and why you would like to change? Using these answers we will make the product better.

Also, if I’m not mistaken this review is related to the PRO version of our plugin, which doesn’t allow to achieve certain specific needs, and it doesn’t related to the FREE version which is hosted here on www.remarpro.com. So we are looking for more details from you.

Sincerely,
BestWebSoft Support Team

I did reach out to them. They didn’t care!

Dear Brownell,

You contacted us with your problem on our support forum, we were eager to help you solve it. We answered to you, found out the reason of your dissatisfaction, gave you some explanations and tried to find out the reason that caused that misunderstanding. We regret profoundly that our plugin’s work did not suit you. Could we still help you anyhow?
You haven’t even told us what we could do to help to solve this issue. Did you ask for a refund? Unfortunately, this request was unclear in any of your messages.

Sincerely,
BestWebSoft Support Team