• I have 13 plugins and they’re all set to automatic updates, but this is the only one that requires me to upload it via ftp manually. Is there anything I can do on my end to make this update automatically?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi @cpkid1

    Thanks for reaching out!

    I have never encountered this scenario on my personal site. The plugin updates automatically on my end and does not require me to update manually.

    Can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

    Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Thanks!

    Thread Starter The Shopkeeper

    (@cpkid1)

    This is the message I get in the dashboard: https://i.imgur.com/NDb5Gh2.jpg

    I’m not able to show you a screenshot of the message in the Plugins section since I already upgraded it, but it basically gives me the general message saying the plugin failed to update.

    Also, it’s 22 plugins, not 13. But they all update fine automatically except this one.

    Status report:

    WordPress Environment
    
    WordPress address (URL): https://x.com
    Site address (URL): https://x.com
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    REST API Version: ?</img> 7.3.0
    WC Blocks Version: ?</img> 9.1.5
    Action Scheduler Version: ?</img> 3.4.0
    Log Directory Writable: ?</img>
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?</img>
    Language: en_US
    External object cache: –
    
    Server Environment
    
    Server Info: Apache/2.4.29 (Ubuntu)
    PHP Version: 8.0.14
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.40-0ubuntu0.18.04.1
    Max Upload Size: 2 MB
    Default Timezone is UTC: ?</img>
    fsockopen/cURL: ?</img>
    SoapClient: ?</img>
    DOMDocument: ?</img>
    GZip: ?</img>
    Multibyte String: ?</img>
    Remote Post: ?</img>
    Remote Get: ?</img>
    
    Database
    
    WC Database Version: 7.3.0
    WC Database Prefix: wp_
    Total Database Size: 53.23MB
    Database Data Size: 44.04MB
    Database Index Size: 9.19MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    Security
    
    Secure connection (HTTPS): ?</img>
    Hide errors from visitors: ?</img>
    
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    NicolasKulka
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    Dropin Plugins (1)
    
    advanced-cache.php: advanced-cache.php
    
    Settings
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
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    Thousand Separator: ,
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    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    Order datastore: WC_Order_Data_Store_CPT
    
    WC Pages
    
    Shop base: #2105 - /shop-catalog/
    Cart: #132 - /cart/
    Checkout: #133 - /checkout/
    My account: ?</img> Page not set
    Terms and conditions: #2538 - /terms-and-conditions/
    
    Theme
    
    Name: Ozark Child
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    Author URL: https://themeforest.net/user/gradastudio
    Child Theme: ?</img>
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    Parent Theme Author URL: https://themeforest.net/user/gradastudio
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    WooCommerce PayPal Payments
    
    Onboarded: ?</img>
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    Advanced Card Processing available in country: ?</img>
    Pay Later messaging available in country: ?</img>
    Webhook status: ?</img>
    Vault enabled: ?</img>
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Tracking enabled: –
    
    Admin
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
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    experimental-fashion-sample-products
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    Complete: 72
    Oldest: 2022-12-20 07:34:24 +0000
    Newest: 2023-01-19 21:21:17 +0000
    
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    Newest: 2023-01-20 21:21:17 +0000
    
    Status report information
    
    Generated at: 2023-01-20 06:40:05 +00:00
    `

    Hi @cpkid1

    Thanks for sharing the screenshots and the System Status Report.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs?

    Thread Starter The Shopkeeper

    (@cpkid1)

    There is one error:

    2023-01-18T22:52:03+00:00 CRITICAL Out of memory (allocated 14680064) (tried to allocate 20480 bytes) in /var/www/html/wp-content/plugins/ozark-plugin/inc/plugins/kirki/core/class-kirki-field.php on line 325

    Howdy @cpkid1

    Thank you for reaching back, sharing further information on this.

    My suggestion, seeing the error log, would be to make sure the site’s PHP time limit is set to at least 300, PHP Post Max is at least 1000 and the WP Memory limit is 256 MB or more.

    I hope that helps!

    Thread Starter The Shopkeeper

    (@cpkid1)

    Thank you @anastas10s I will try that!

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘This is consistently the only plugin that doesn’t update automatically’ is closed to new replies.