It didnt work on my site but support is good

Hello Mistaake,

1. Nothing Changes, oh yes it made my website slower.

Please provide your website’s link and we will look into the issue. Even though RapidLoad says the job is success, it will not immediately reflect on the page speed tests if you have page cache in your site. please try to clear your cache and see if the results reflect. this is what we came across for 99% of the users.

if you are not sure how to clear the page cache. please create a support ticket and we will help you out.

2. Money refund? how?
We provide 14 days money back guarantee. if the plugin doesn’t improve your sites CSS size or total page size we will give your money back without asking any questions.

Request for a refund using your registered email address via the support : support

3. Support? Is there?
Yeah Mistaake we have a support team working around the clock. support if you have purchased you can create a support ticket with the purchased email and our team is happy to assist you with help speeding up your site.

Thanks for your reply.

Yes I cleared the cache and I used pagespeed insights and GTmetrix to see if something changed. Then most of things got worse.

Or Do I have to wait until it works properly?

Hey Mistaake,

If you are seeing a success flag and you did clear the page cache and results are still not reflect. please send your sites details to the support, one of the support team member will reach you out and solve the issue for you.

Thank you,
Shakeeb.

OK, Thanks. Will do.

I contacted to the Support and anyways I decided to cancel the order but it looks like When I tell about refund, no answer comes back. its already 3rd time I asked for refund…

Sorry for the inconvenience caused. can you please share your ticket id ?

Thanks,
Shakeeb.

Hold on, Im thinking to buy a new theme so i will try it on a new theme, then let you know .

sorry for the mess.

Hey Mistaake,

It is okey. Let us know if we can help you in anyway.

On a side note : we are a well established company. we don’t hold off refunds. if it is requested we send refunds with the receipt right away.

Thank you for using the plugin.

Best Shakeeb.

ok than you

and the refund, I got a refund.I just didnt see it, sorry about that. I tried to modify the old comment about refund but I couldnt.

anyway Thanks foy rapid answers.

• This reply was modified 3 years, 9 months ago by mistaaaaaaaake.
• This reply was modified 3 years, 9 months ago by mistaaaaaaaake.

Hello Neyoki,

I’m glad we were able to get this sorted for you! We’re establishing ourselves here on WordPress and every review is a reflection on our business and the support we provide. Given the communication and resolution you’ve had, would you consider updating your review score?

Either way, thank you for your support and let me know if there’s anything else I can do to help you.

Best,
Shakeeb