This event has not been published yet

Hello,

Yes, this has been reported with multiple people, but we’ve been unable to identify why it happens. It seems to be related to the wrong event ID getting tied to the event.

So, you may be the first person to have a mix, though; some events show properly, and only one has an incorrect ID? Can you confirm that for me?

Can you tell me what the ID the iframe is trying to show that produces that error, and give the link to that event on eventbrite.com (so I can see the correct ID and other details)? Thanks!

We had one user report that the issue of wrong IDs was because of hosting on a 32-bit OS, rather than a 64-bit OS. Can you tell me what operating system your computer is using (long shot, but I thought I’d ask)?

Hi there,

I’m using 64-bit and I’m also testing on a few different machines (Windows and Mac), so I doubt that’s the reason.

I went ahead and did the set up on 2015 theme and it all shows without a problem, however my client’s theme is custom built and they obviously want to keep it. I went ahead and followed the directions for optimizing their theme for Eventbrite, but the error persists.

Has there been any new information on this problem? I have just finished installation of the plugins (eventbrite and keyring). Installation went fine, no problems but it just gives a message that this event has not been published. Not sure why at all. The eventbrite ticket page has been active for a while now but it wont work. Connection tests are fine but just getting that message about event no being published yet

config – Windows server 2008, IIS7, wordpress 4.2.2,
website https://www.celticthrowdown.com/?page_id=29

any ideas welcome

Hi ayjayirl, please start your own thread, so that we don’t let anyone fall through the cracks, thanks.

wp_rage, so if you switch your client’s site to 2015, it works, but the “event not published yet” re-occurs if you switch back to the custom theme? I can’t think of what would cause that in the custom theme.

If you mean they are two different installs using the same EB account (one install has the problem with a custom theme, the other install doesn’t with 2015), I’d say check your database and just remove anything in the options table that refers to Eventbrite. Maybe some value is stuck in there.

Actually, switching it to 2015 in the client’s environment doesn’t fix anything. However a completely new build with 2015 theme fixes the issue…

I’ll edit the database and report back.

Thanks, let us know.

After some additional reports, we seem to have narrowed down the “This event has not been published yet” error to hosting environments running PHP in 32-bit mode, even if the server’s OS is 64-bit.

If you’re still having issues and you’re able to switch the site to a server that runs PHP in 64-bit mode, that may resolve the Eventbrite error issue. We will still continue to look for a fix on the plugin side, but in the meantime we thought we’d still give you the option as a more immediate possible solution.

Hi wp_rage,

It looks like 64-bit PHP on Windows doesn’t support 64-bit integers, which is the important part for the plugin at this point: “The x64 builds of PHP for Windows should be considered experimental, and do not yet provide 64-bit integer or large file support. Please see this post for work ongoing to improve these builds.” (from the sidebar at https://windows.php.net/).

We’re working on a programmatical solution that can convert Eventbrite’s 64-bit IDs back and forth for 32-bit PHP, but we have no ETA at this point.