• Resolved Herky Fishbine

    (@herky-fishbine)


    There are some things that diminish this plugin that a little more attention to the user experience could resolve.

    One of the big issues is question results are graphed in a manner that is not consistent with the type of question. Here are examples:

    Star ratings
    Instead of the results being displayed as star ratings, as we have come to expect across the internet, for some reason, results are collated into a bar chart. Instead of seeing 3.5 stars as the total rating, for example, we see a bar chart with how many answered 1, how many answered 2 and so on.

    Slider
    The slider collects as a response a single value within a range. The results are displayed as a line chart, making it difficult to tell what values were submitted. For example, the slider is incremental by 1 from 0 to 10, the results are plotted as a line that crosses between all values, implying that there were answers in between, even when there were not.

    Also, slider will not allow user to select the default value if a required question. It says “This is a required question, even if the user moves the slider away from then back to the default.

    Also, slider will allow zero as an answer, but it does not report a zero in the results. Instead, this answer is not counted at all.

    Also, slider will allow a range, but the results graph only shows the range of the answer values, not the lower and upper range of the question. This is confusing and not an accurate representation of the question. It can make it appear as if a 5 on a 10 point scale is the maximum if there are no answers above 5 when what we really need to know is that there were no answers for 6, 7, 8, 9 or 10.

    Also, at times, the results chart has no values in the Y axis.

    Slider results would be better represented as points rather than a line and with the full range of possible answers on an axis instead of just the range of answers submitted.

    Possible Solution
    One wishes this otherwise very good plugin would give consideration of the user experience with a more critical eye.

    A possible solution to some of the issues would be to give us the option for how we would like the results displayed. Allow us to choose aggregate stars, bar chart, plot points and line charts for any question and that will be a better experience for users.

    One other thing
    Question Title is wrapped in an HTML p tag. The styling option for this element applies to the parent span tag, so changing the font size for the question title has no effect as the p tag styling prevails. (This is the kind of thing more attentive testing would find.)

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  • Plugin Support Jasmine

    (@hyenokian)

    Dear @herky-fishbine,

    Thank you for your topic.

    My apologies for the late reply – weekends are non-working days for us.

    Thanks a lot for your suggestion. All suggestions are welcomed as they are mutually beneficial for all of us.
    I will open a ticket as per your request so that our?Product?Management?Team?can consider making your mentioned changes in one of the future updates of the plugin.

    Please check out our guideline on adding your suggested feature to the plugin.

    1. The Support Team gets the request and opens a ticket for the Product Management Team.
    2. The Product Management Team takes the suggested feature and adds it to our roadmap.
    3. Then, the Product Management Team gives priority to the opened tasks based on the market demand for the feature.
    4. After doing so, the suggested feature is taken from our roadmap and added to the existing backlog.

    As a Support Specialist, I can’t mention an exact date to add the suggested feature to the general update of the plugin.
    The decision-making process depends on our Product Management Team and different factors.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @herky-fishbine,

    We’re excited to announce that the?New Update of the Survey Maker plugin has been released!
    We have added one of your requested features to the plugin and updated it accordingly on our website.

    *Added: Star Rating Chart as a default one for the Star Rating Question Type on the Dashboard
    *Added: The possibility to choose the chart type for the results on the Dashboard

    The other suggestions you provided us with are discussed by our Product Management Team.
    I will let you know once we include them in the general update of the plugin as well.

    Thank you.

    Thread Starter Herky Fishbine

    (@herky-fishbine)

    This is great! Thank you. I’m sure other users will find it very useful too.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @herky-fishbine,

    Thank you for your response.

    Customer satisfaction is our highest priority and we always do our best to make the customers’ experience better.
    By the way, if you are satisfied with the functionalities of the plugin, please rate and review the plugin.

    Many thanks in advance!

Viewing 4 replies - 1 through 4 (of 4 total)
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