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Hi there,

Thanks for reaching out about this issue. To help us understand the issue better, can you share more information about the site where the plugin is installed? Is it like a marketplace, with multiple vendors (is that what you mean by “owner” — a vendor?)?

Can you also share the site’s system report?

Thanks,
Marko

Please see attached the system report:-

WordPress Environment<br><br>WordPress address (URL): https://rarerecordco.uk<br>Site address (URL): https://rarerecordco.uk<br>WC Version: 9.5.2<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.2<br>Log Directory Writable: ?<br>WP Version: 6.7.1<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_GB<br>External object cache: ? Server Environment<br><br>Server Info: nginx<br>PHP Version: 8.1.31<br>PHP Post Max Size: 2 GB<br>PHP Time Limit: 850<br>PHP Max Input Vars: 6144<br>cURL Version: 8.10.1<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.6.18-MariaDB-log<br>Max Upload Size: 2 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database<br><br>WC Database Version: 9.5.2<br>WC Database Prefix: cXCJl<br>Total Database Size: 240.95MB<br>Database Data Size: 149.75MB<br>Database Index Size: 91.20MB<br>cXCJlwoocommerce_sessions: Data: 14.02MB + Index: 2.02MB + Engine InnoDB<br>cXCJlwoocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>cXCJlwoocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJlwoocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>cXCJlwoocommerce_order_items: Data: 1.52MB + Index: 0.42MB + Engine InnoDB<br>cXCJlwoocommerce_order_itemmeta: Data: 8.52MB + Index: 8.03MB + Engine InnoDB<br>cXCJlwoocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>cXCJlwoocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>cXCJlwoocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlwoocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>cXCJlwoocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlwoocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJlwoocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>cXCJlwoocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJlactionscheduler_actions: Data: 1.05MB + Index: 4.36MB + Engine InnoDB<br>cXCJlactionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJlactionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJlactionscheduler_logs: Data: 1.02MB + Index: 2.03MB + Engine InnoDB<br>cXCJlaioseo_blc_cache: Data: 0.08MB + Index: 0.06MB + Engine InnoDB<br>cXCJlaioseo_blc_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>cXCJlaioseo_blc_link_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJlaioseo_blc_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>cXCJlaioseo_blc_posts: Data: 0.06MB + Index: 0.02MB + Engine InnoDB<br>cXCJlaioseo_cache: Data: 1.16MB + Index: 0.03MB + Engine InnoDB<br>cXCJlaioseo_crawl_cleanup_blocked_args: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>cXCJlaioseo_crawl_cleanup_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJlaioseo_notifications: Data: 0.05MB + Index: 0.06MB + Engine InnoDB<br>cXCJlaioseo_posts: Data: 2.44MB + Index: 0.09MB + Engine InnoDB<br>cXCJlaioseo_writing_assistant_keywords: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>cXCJlaioseo_writing_assistant_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>cXCJlatum_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>cXCJlatum_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJlatum_product_data: Data: 0.08MB + Index: 0.05MB + Engine InnoDB<br>cXCJlcky_banners: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>cXCJlcky_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlcky_cookie_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJlcommentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>cXCJlcomments: Data: 7.52MB + Index: 8.06MB + Engine InnoDB<br>cXCJlebay_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlebay_auctions: Data: 3.47MB + Index: 0.30MB + Engine InnoDB<br>cXCJlebay_categories: Data: 2.52MB + Index: 3.27MB + Engine InnoDB<br>cXCJlebay_documents: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>cXCJlebay_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlebay_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>cXCJlebay_manufacturers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlebay_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlebay_orders: Data: 4.52MB + Index: 0.03MB + Engine InnoDB<br>cXCJlebay_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlebay_profiles: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>cXCJlebay_responsible_persons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlebay_shipping: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>cXCJlebay_sites: Data: 0.03MB + Index: 0.00MB + Engine InnoDB<br>cXCJlebay_stocks_log: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>cXCJlebay_store_categories: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>cXCJlebay_transactions: Data: 4.52MB + Index: 0.05MB + Engine InnoDB<br>cXCJlem_bookings: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>cXCJlem_bookings_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>cXCJlem_events: Data: 0.02MB + Index: 0.16MB + Engine InnoDB<br>cXCJlem_locations: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>cXCJlem_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>cXCJlem_tickets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJlem_tickets_bookings: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>cXCJlem_tickets_bookings_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>cXCJle_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJlfullstripe_card_captures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlfullstripe_card_update_session: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>cXCJlfullstripe_checkout_donation_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlfullstripe_checkout_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlfullstripe_checkout_form_submit: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>cXCJlfullstripe_checkout_subscription_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlfullstripe_donations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>cXCJlfullstripe_donation_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlfullstripe_log: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>cXCJlfullstripe_patch_info: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJlfullstripe_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlfullstripe_payment_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlfullstripe_security_code: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>cXCJlfullstripe_subscribers: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>cXCJlfullstripe_subscription_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlgla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlgla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB<br>cXCJlgla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlgla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>cXCJlgla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJljetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>cXCJlkanban_boards: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJlkanban_estimates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJlkanban_log_comments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlkanban_log_status_changes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlkanban_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlkanban_projects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJlkanban_statuses: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJlkanban_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>cXCJlkanban_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>cXCJlkanban_task_hours: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJllinks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJllitespeed_avatar: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>cXCJllitespeed_img_optm: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>cXCJllitespeed_img_optming: Data: 0.36MB + Index: 0.23MB + Engine InnoDB<br>cXCJllitespeed_url: Data: 5.19MB + Index: 8.19MB + Engine InnoDB<br>cXCJllitespeed_url_file: Data: 1.28MB + Index: 2.98MB + Engine InnoDB<br>cXCJlmailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlmailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJloptions: Data: 7.05MB + Index: 2.69MB + Engine InnoDB<br>cXCJlpm_activities: 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InnoDB<br>cXCJlpm_role_project_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJlpm_role_user: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>cXCJlpm_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJlpm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJlpm_task_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlpm_task_type_task: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJlpostexpirator_debug: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cXCJlpostmeta: Data: 35.56MB + Index: 25.91MB + Engine InnoDB<br>cXCJlposts: Data: 24.52MB + Index: 3.31MB + Engine InnoDB<br>cXCJlppfuture_actions_args: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>cXCJlppfuture_workflow_scheduled_steps: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>cXCJltec_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJltec_occurrences: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>cXCJltermmeta: Data: 0.28MB + Index: 0.38MB + Engine InnoDB<br>cXCJlterms: 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InnoDB<br>cXCJlwc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>cXCJlwc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>cXCJlwc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>cXCJlwc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>cXCJlwc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>cXCJlwc_order_product_lookup: Data: 1.52MB + Index: 0.69MB + Engine InnoDB<br>cXCJlwc_order_stats: Data: 1.52MB + Index: 0.83MB + Engine InnoDB<br>cXCJlwc_order_tax_lookup: Data: 0.42MB + Index: 0.36MB + Engine InnoDB<br>cXCJlwc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJlwc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJlwc_product_meta_lookup: Data: 0.08MB + Index: 0.14MB + Engine InnoDB<br>cXCJlwc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cXCJlwc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine 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Next scheduled: 2025-01-12 06:00:21 +00:00<br>Options: ?<br>Notes: 4<br>Onboarding: completed Action Scheduler<br><br>Complete: 1,605<br>Oldest: 2024-12-11 07:02:47 +0000<br>Newest: 2025-01-11 06:26:11 +0000<br><br>Failed: 54<br>Oldest: 2023-02-16 19:44:57 +0000<br>Newest: 2024-12-17 17:50:31 +0000<br><br>Pending: 25<br>Oldest: 2025-01-11 06:41:11 +0000<br>Newest: 2025-02-04 17:59:20 +0000 Status report information<br><br>Generated at: 2025-01-11 06:39:44 +00:00<br>

Hello, and thank you for sending the report.

To help us troubleshoot the issue further, could you please share:

• More information about the site, and where the plugin is installed?
• Is it like a?marketplace with multiple vendors? Is that what you mean by “owner”?

Kind regards,
Marija

Hello,

We just wanted to follow up and check if the issue has been resolved, or you need any further assistance? If you are still experiencing issues please share the information mentioned my previous message so that we can assist you further.

Kind regards,
Marija

This issue is resolved in the latest plugin version 3.3.2