thing went wrong when connecting to facebook!

  • Resolved liatto

    (@liatto)


    3 years, 6 months ago

    I am trying to connect to Facebook and passing all the steps successfully except the last step when it redirects to WordPress, I get this message: Something went wrong when connecting to facebook!

    Version of the plugin:

    I am admin to the Facebook Business Manager account, to FB page, pixel and Commerce Manager.
    The website already was connected and worked perfectly before updating the plugin version.

    What I have already tried:
    1. Changing the currency
    2. `Hi there,

    Failing connection can be caused by several factors, it could there was an old connection data stored within the site, or some caching undermining the process.

    Please do the following steps to resolve the issue.

    1. Do a site database backup

    2. Please increase your PHP Time Limit to at least 600 temporarily. This is to ensure we can avoid timeouts in creating the connection. Here is the guide to change the setting: Increase PHP Time Limit in WordPress sites

    3. Clear WooCommerce transient data, it’s cached data that we want to clear to ensure it’s not interfering with a proper product sync, you can do that by going here WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on right)

    4. Deactivate Facebook for WooCommerce

    Then navigate to your WordPress options page https://eosh.ipedia.tw/wp-admin/options.php and please clear the value for the following fields, and click saves (the button is in the bottom of the page):

    wc_facebook_access_token – THIS WAS MISSING
    wc_facebook_external_business_id
    wc_facebook_system_user_id- THIS WAS MISSING
    wc_facebook_business_manager_id
    wc_facebook_commerce_merchant_settings_id
    wc_facebook_merchant_access_token
    wc_facebook_product_catalog_id
    wc_facebook_page_access_token
    wc_facebook_page_id
    wc_facebook_pixel_id

    Once that’s done, please re-activate the Facebook for WooCommerce extension.

    5. Navigate to this page WP Admin > Marketing > Facebook and then click Get Started to re-connect to your Facebook Business Manager, select the assets for Facebook Page, Pixel, and Catalog.

    Please do the above steps and let me know how it goes!`

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi @liatto ,

    It is odd that you’re still not able to successfully connect with Facebook. Can you please share the following with us?

    – Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
    – Also, can you please go to WP Admin → WooCommerce → Status → Logs and see if there are any Fatal error logs or Facebook related logs? If so, then please share the logs with us by copy-pasting them in your reply.

    Thread Starter liatto

    (@liatto)

    System Support: 

    
### WordPress Environment ###

WordPress address (URL): https://vanitta.com
Site address (URL): https://vanitta.com
WC Version: 5.2.2
REST API Version: ? 5.2.2
WC Blocks Version: ? 4.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.1.5
Log Directory Writable: ?
WP Version: 5.7.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: –
Language: bg_BG
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.3.27
PHP Post Max Size: 128 MB
PHP Time Limit: 420
PHP Max Input Vars: 10000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.23-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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WC Database Prefix: wpty_
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Размер на базата данни: 159.89MB
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wpmm_theme: 2

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### Settings ###

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grouped (grouped)
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Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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### WC Pages ###

Основна страница на магазина: #248 - /shop-2/
Количка: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
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### Theme ###

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Overrides: elessi-theme/woocommerce/archive-product.php
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elessi-theme/woocommerce/cart/cross-sells.php
elessi-theme/woocommerce/cart/mini-cart.php
elessi-theme/woocommerce/checkout/form-checkout.php
elessi-theme/woocommerce/checkout/form-coupon.php
elessi-theme/woocommerce/checkout/thankyou.php
elessi-theme/woocommerce/content-product.php
elessi-theme/woocommerce/content-single-product.php
elessi-theme/woocommerce/content-widget-product.php
elessi-theme/woocommerce/global/breadcrumb.php
elessi-theme/woocommerce/global/form-login.php
elessi-theme/woocommerce/global/quantity-input.php
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elessi-theme/woocommerce/loop/loop-end.php
elessi-theme/woocommerce/loop/loop-start.php
elessi-theme/woocommerce/loop/pagination.php
elessi-theme/woocommerce/myaccount/form-login.php
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elessi-theme/woocommerce/single-product/product-thumbnails.php
elessi-theme/woocommerce/single-product/related.php
elessi-theme/woocommerce/single-product/tabs/additional-information.php
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elessi-theme/woocommerce/single-product/up-sells.php
elessi-theme/woocommerce/single-product-reviews.php
elessi-theme/woocommerce/single-product.php

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### Status report information ###

Generated at: 2021-05-12 14:09:49 +03:00

    Logs:
    No errors for Facebook

    @liatto I followed your steps and now have a ‘Something went wrong’ error

    Thread Starter liatto

    (@liatto)

    Yes, I still have the same issue and I am not sure why.

    Hi @liatto @lovealy,

    Could you try the following steps:

    – Go to https://<your-site>/wp-admin/options.php, replace <your-site> with your site’s address
    – Search for wc_facebook_external_business_id
    – Update field to include only supported characters and save — best practice: store-name-dfsdc3lck9k6q ← 13-digit random string
    – Go back to WooCommerce > Facebook and click “Get Started” again

    Let us know how it goes.

    Thread Starter liatto

    (@liatto)

    I have tried that and used name : vanitta-fashion-dfsdc3lck9k6q
    Shall this we random?
    I tried it and it didn`t worked

    Hi @liatto

    Thanks for sharing the steps you tried.

    Can you please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Hi @liatto,

    I can see you created a support ticket and our team are assisting you there. I will mark this thread as resolved to keep the conversation in one place.

    Thanks!

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