They still need to work out some kinks

  • I had originally gave this plugin a 5 star review last year, but after I realized that some payments were made without a ticket being issues or without a notification being sent. Scary! Once I found this out, I filed a ticket, but they couldn’t do anything to help, and it wasn’t fixed for weeks. So, I had to audit all of our ticket sales periodically, to make sure I didn’t miss any, then manually issue tickets and email folks. Took wayyyyy too much of my time.

    I liked the fact that it was free, and it worked great after they fixed the issue, but I would be reticent to use it again because of all of the extra work I had to do.

    I wish I would have paid more (in fees) for a more tried & true ticketing platform.

Viewing 1 replies (of 1 total)
  • Plugin Support Abz

    (@abzlevelup)

    Hi @umpquawineries, regardless it being fixed. We sincerely apologize for the issues and inconvenience you have encountered with our plugin, that it required you extra steps to recheck ticket sales periodically. I understand the gravity of the issues you’ve faced regarding payments being processed without tickets being issued and notifications sent manually.?

    Also, regarding the fix took some time to be released. Sorry to hear that our team was unable to resolve the issue promptly, and I do understand your frustration with the delay. We are committed to ensure that such issues are addressed promptly and provide workarounds whenever we can.

    Once again, apologies for the inconvenience and appreciate your understanding and patience here. Have a wonderful day.

    Best,
    Abz

Viewing 1 replies (of 1 total)
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