They sneak in a little scam….

Hello @texofant,

Thank you for contacting us, sorry if you see it that way.

Rank Math Premium comes with a FREE 15-day Content AI Trial. This is mentioned on the pricing page as well.

We also send out an email reminder three (3) days before the actual charge so that users can cancel the trial. We also mentioned this in our FAQs.

You can cancel the Trial at any time and here is a guide on how to cancel your Content AI Trial: https://rankmath.com/kb/cancelling-content-ai-trial/

Hope that helps.

No matter how you sugar-coat your “apologizing is better than asking” strategy, it’s a *clear* violation of EU consumer protection rights. Emphasis by me:

“EU regulations mandate that for online purchases, consumers must explicitly acknowledge that they are aware of the obligation to pay, typically by pressing a payment confirmation button. Additional payments, such as for express delivery or other services, require *explicit consent* from the consumer, and consent cannot be assumed through pre-ticked boxes or any form of default opt-in on the trader’s website. This is to ensure that consumers are not charged for services they did not *actively choose*.

EU law requires that any additional payments beyond the primary service or product must be *clearly agreed to by the consumer*, ensuring transparency and *consent in all transactions*. If there is no option or information provided about additional services, and a charge was made without explicit consent, it is contrary to EU consumer protection regulations.”

As you can see in the screenshot of the pricing page you mentioned, see below, there is no such information presented before agreeing to the transaction, so rankmath’s practices are in violation of EU law. A “Free Trial!” that doesn’t disclose the actual price, neither on this page, nor on any page you see until the checkout is completed, and you brag about that? You guys are weird. Actually, the eternal “Blowout Anniversary Sale! Ending Soon!” should have given the game away. When was the last time there wasn’t a sale “ending soon”?

Hello,

We appreciate your feedback. We will share this with our legal counsel but there are a few things we want to clarify.

1. The mention of trial is mentioned on the landing page. This is quite close to the purchase button so that users don’t miss it.
2. We send out an email right after we add the trial so you are aware of the trial even if you missed it while signing up.
3. We send out a reminder email to cancel the trial 3 days before it is due for renewal. Users get time to cancel the trial.
4. We offer 30 days refund policy on all our purchases. You can ask for a refund and get it done almost instantly.
5. We already refunded your transaction when you asked.

With that being said, we understand your frustration because the refunds usually take 5-7 Business days to reflect in your payment source.

However, we have already processed it from our end.

Hope that helps.

None of your 5 remarks deal with the heart of the matter, which is that
*if you do businessin Europe* (not if your headquarter is in Europe)
*before* committing to a purchase,
you have the legal obligation, to make the customer fully aware
*of the concrete obligation* (not just throwing in the word “trial”)
that she commits to.
No amount of apologizing and offering refunds and options to cancel *later* helps against you violating this simple principle and thus making the whole process illegal and prohibiting you from offering your product like this in the EU.
Let me know what your legal counsel thinks, I think it’s great that you investigate, thank you!

Let me know what your legal counsel thinks, I think it’s great that you investigate, thank you!

That is not a conversation for these forums. I am leaving this review in place for now but I am closing this review to new comments.

For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales or refund topics as well.

As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.